Cristen Green, Experienced customer service provider and retail leader

About

I am an experienced leader in the retail industry with 13+ years of customer service experience and 9+ years of leadership experience. I am a creative thinker that thrives in fast paced environments and I love work that will challenge me and provide me opportunities for growth.

Experience

Target

Sep 2022 – Jun 2024

Target 1940

Food Service Team Leader

Leads team of 10 - 12 baristas, handling all aspects of Starbucks operations within Target Grew business with a 23% comp in 2023 - from $733k in sales for 2022 to $900k in 2023 Dayton district trainer of team leads for other store locations Creates weekly schedules for Starbucks team to meet business projected needs and employee availability/desired hours Handles all people management needs for Starbucks, including any necessary corrective action and team member performance reviews Assesses and approves all candidates for hire within Starbucks work center based on business needs Mediates team member disputes in store to reach effective and reasonable resolutions quickly Manages Starbucks inventory and Starbucks food inventory including inventory counts and order placement to ensure counts are accurate and minimize inventory outages Tracks all metrics for Starbucks operations within Target (cleanliness, customer satisfaction, speed of service, sales numbers, etc) and adjusts expectations and tasks regularly to meet, maintain, or improve scores as needed Trains and certifies new baristas, trainers, and Master Baristas

Kohl's

Apr 2022 – Sep 2022

Customer Service Team Leader

Managed customer service team (all register associates & customer service desk associates – anywhere from 10-15 associates) – ensuring that all customers had a consistently excellent in-store experience Handled interviewing, new hire orientations, and onboarding alongside the store administrator – enrolled new associates in direct deposit, assisted with benefit enrollment, explained the host of benefits offered and facilitated other onboarding duties Mediated associate disputes in store to reach fair and effective resolutions Led the drive for credit solicitation in store via training, consistent coaching, motivation, and regular updates on store level and individual level conversion results Performed daily cash management operations as needed, including opening and closing cash registers and store safe, as well as store daily cash deposit

Starbucks Coffee Company

Apr 2020 – Nov 2021

Shift Supervisor

Handled the deployment of anywhere from 8-10 people per shift Performed daily cash handling procedures including counting down tills at start and end of day, counting down the cash safe at start and end of day, handling store deposits and change orders Placed both daily and weekly orders for store based off current inventory and future projected needs, as well as managed the store’s food needs

United States Peace Corps

Aug 2019 – Mar 2020

Zambia

Peace Corps Volunteer

Taught English to students in rural Zambia Established a formal English curriculum in Chitondo Village school

Starbucks Coffee Company

Sep 2013 – Jun 2019

Shift Supervisor

Education

University of Massachusetts Global

Jan 2023 – Jun 2023

Graduate Certificate, Human Resources

Wright State University

Aug 2011 – Jul 2015

Bachelor of Arts, Professional and Technical Writing

Cristen Green

Experienced customer service provider and retail leader

Skills

Languages