Cris Wilson Manalastas, Virtual Assistant

About

Portfolio: criswilsonportfolio.my.canva.site I’m a Virtual Assistant with experience in administrative support, social media management, and multimedia design. With a background in customer service and creative tasks, I help clients manage their day-to-day operations while enhancing their online presence. My skills include content creation, video editing, social media scheduling, community engagement, and e-commerce assistance. I’m proficient in tools like Canva, basic Photoshop, video editing software, and CRM platforms. I’m also adaptable, eager to learn new tools, and highly trainable. I aim to provide reliable support that helps businesses stay organized, create engaging content, and grow their digital presence. Open to part-time, project-based, or freelance opportunities — ready to contribute value and support clients worldwide.

Experience

Gelotin Wellness Massage

Apr 2024 – Oct 2024

Manila, Philippines

Virtual Assistant | Social Media Manager | Graphic Designer

I provided multimedia and social media support for Gelotin Wellness Massage, focusing on content creation and digital marketing. I designed promotional materials using Canva, created and scheduled social media posts, and wrote captions to enhance audience engagement. Additionally, I assisted in running basic Facebook ads to boost brand visibility and attract potential clients.

STBD 5 Auto Detailing & Ceramic Coating

Apr 2024 – Oct 2024

Manila, Philippines

Virtual Assistant | Social Media Manager | Graphic Designer

I handled multimedia and social media tasks for STBD 5 Auto Detailing & Ceramic Coating, focusing on digital marketing and branding. My role included creating promotional materials using Canva, writing captions, and scheduling social media posts to improve online engagement. Additionally, I assisted in running basic Facebook ads to reach more customers and enhance the business’s visibility.

Alorica

Feb 2021 – Aug 2022

Manila, Philippines

Customer Service Representative

As a Customer Service Representative, I provided exceptional support, ensuring customer satisfaction by addressing concerns with professionalism and empathy. I effectively managed high-pressure phone interactions, de-escalating irate callers and delivering solutions that reinforced trust and loyalty. In my role, I assisted DoorDash drivers with various concerns, including order issues, payment discrepancies, and account updates. My responsibilities included processing reimbursements, handling missing payments, conducting data entry, and managing reports related to scams, legal matters, and health incidents. Through clear communication and problem-solving, I helped maintain a seamless experience for drivers and the platform.

Education

Lyceum of the Philippines University

Aug 2023 – Apr 2025

Bachelor of Science (BS), Computer Science

Lyceum of the Philippines University

Aug 2019 – Jun 2020

Bachelor of Arts (BA), Arts, Entertainment, and Media Management

Cris Wilson Manalastas

Virtual Assistant

Skills

Languages