Cruceru Arina

About

I am an empathic person and with a keen eye for detail. I love team-work and can also carry out assignments alone!

Experience

Endava

Apr 2021 – Present

Cluj-Napoca

Service Desk Analyst

First point of contact for Customers for raising IT service incidents or requests via email, phone, instant messaging, and other channels Monitor Customer infrastructure alerts using specific tools. Log and classify each incident or request using Service Management tools, while using the best judgement. Provide 1st level IT service support - perform troubleshooting steps, promoting best practices for clients. Escalate incidents or requests to appropriate support teams in case resolution is not possible at service desk level. Meet the Service Level Agreements while achieving high-quality results. Provide details on cause, resolution, or steps using non-jargon terms. Providing technical assistance to clients remotely. Active Directory, Office365 (Azure), network and telephony troubleshooting. Hardware and software repairs and deployment, liaising with manufacturers as and when required

Yardi Systems

Jul 2019 – Apr 2021

Cluj-Napoca

Customer Service Representative

◦ Excellent work ethic. ◦ Great communication and organizational skills. ◦ Fast-learner. ◦ The ability to follow certain procedures and guidelines. ◦ Providing outstanding customer service. ◦ Exceptional problem-solving skills, critical thinking, and innovation. ◦ Excellent verbal and written communication skills, including appropriate grammar and punctuation. ◦ High-level organizational and time management skills with keen attention to detail. ◦ Ability to work independently on assigned tasks as well as to accept direction on given assignments.

Education

Faculty of Letters, Babes-Bolyai University

Oct 2016 – Feb 2020

Bachelor’s Degree, English and Spanish Language and Literature

Skills

Languages