Crystal Robinson, Experienced Administrative Professional | Proficient in Data Entry and Customer Service | Focused on Efficiency and Accuracy

About

Detail-oriented professional with 17 years of experience in accounts payable/receivable, administrative support, and customer service. Skilled in data entry, remote collaboration, and CRM systems, with a strong focus on operational efficiency through meticulous reporting and record maintenance. Proficient in Microsoft 365 Apps, ensuring accurate data management and communication.

Experience

RemoteTasks/Outlier

Apr 2023 – Present

Remote

AI Prompt Engineer and Rater

Evaluate AI-generated outputs for adherence to best practices. Implement updates to enhance code reliability, ensuring high development standards. Test and validate AI-generated code, ensuring correctness and functionality in real-world applications. Optimize AI-generated responses to enhance performance and reliability, contributing to improved code outputs. Conduct research to optimize prompt formulation and response accuracy, leveraging the latest AI technologies.

Progressive Insurance | Remote (Jan 2023 - Apr 2023)

Jan 2023 – Apr 2023

Remote

Special Lines Insurance Sales and Customer Service

Successfully certified in the Michigan State Special Lines Insurance exam, contributing to team expertise. Managed high-volume inbound calls, efficiently providing quotes and explaining policy details, leading to improved customer acquisition and retention rates. Conducted thorough needs assessments, analyzed customer requirements, and recommended tailored insurance solutions, driving customer satisfaction and policy conversions. Resolved customer inquiries, and routed inquiries when appropriate. Handled inbound and outbound calls, as well as chat and email communications, with both current and potential customers.

Peacock Park Design

Jun 2010 – Dec 2022

Fenton, Michigan

Shipping Coordinator/Customer Service

Managed a database of 5,000+ customers, generating detailed reports for inventory and customer data utilizing QuickBooks which saved hours of tedious data entry. Created Excel formulas, including using VLOOKUP and Pivot tables, to streamline data reconciliation across departments. Streamlined shipping processes, managing international shipments, and creating accurate BOLs. Utilized various software programs for efficient national and international package delivery both ground and freight shipments. Maintained website and designed weekly email blasts using Constant Contact, enhancing customer engagement by over 30%. Processed thousands of orders during peak seasons, ensuring accuracy and timely delivery. Processed claims and reconciled financial data with precision. Managed payroll, orders, and catalog items in QuickBooks, ensuring accuracy and compliance. Provided exceptional customer service via chat, phone, fax, and email. Demonstrated strong conflict resolution skills, effectively addressing and resolving customer concerns.

Ryder Logistics

Jan 2013 – Jun 2015

Auburn Hills, Michigan

Data Entry Specialist | Customer Service Representative | Administrative Professional

Managed a vast parts database, generating reports and optimizing reconciliation through advanced Excel formulas, enhancing operational efficiency. Improved reconciliation speed with advanced Excel formulas, boosting efficiency. Collaborated with a small team to enhance inter-departmental communication and workflow. Maintained meticulous accuracy in data entry, ensuring up-to-date records and swift response to inquiries, crucial for database integrity. Provided multi-channel customer support via phone, email, and fax, resolving inquiries and maintaining high satisfaction levels. Managed accounts payable and receivable for customers, as well as handling payroll processing for the office and warehouse. Leveraged Excel and Access for inventory management, implementing novel approaches to enhance data organization and accessibility.

Peacock Park Design

May 2007 – Jun 2010

Ortonville, Michigan

Graphic Designer/Administrative Assistant Paramount Signs and Graphics

Designed logos and graphics using Adobe Creative Suite, leading to increased client satisfaction. Streamlined vinyl cutting and weeding processes for sign and decal production, enhancing efficiency and product quality. Pioneered creative solutions for client branding, leveraging Adobe Creative Suite to design impactful logos and social media content. Partnered with clients to create custom vinyl decals for various events, ensuring designs aligned with their vision and requirements. Used QuickBooks to handle accounts payable and receivable with customers and vendors.

Education

Oakland University

Crystal Robinson

Experienced Administrative Professional | Proficient in Data Entry and Customer Service | Focused on Efficiency and Accuracy

Skills