Cyhania Kameka

Message

Intro

Kingston, Jamaica

Custome Support Agent at Influx

Studied Psychology at University of the West Indies

Joined March 29, 2021

Skills

Languages

English

Native or Bilingual

Spanish

Basic

About

Hi, My name is Cyhania Kameka. I am a very service focused and hardworking individual. I am highly competent in the customer service field with over 5 years experience. Your customers are in good hands with my entrepreneurial, team management and sales background which will afford you great customer retention. HelpDesk Experience: 1. Freshdesk 2. Intercom 3. Zendesk 4. Shopify 5. HelpScout 6. Freshworks 7.Shipstation Skills and Expertise: - Respond to support Emails and Live Chat - Knowledgeable with Microsoft Office & Google Apps(Docs, Sheets, Meet etc) -I can help you with simple but tedious tasks such as email, scheduling, Social Media Management -Knowledgeable with Slack & Paypal I am very flexible and can work depending on your business needs. My strong Customer Service skills along with my eagerness to learn new things will ve of value to your business. Feel free to contact me.

Experience

Influx

Aug 2019 – Present

Remote

Custome Support Agent

- Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services. - Offer solutions where appropriate with the objective of retaining customers’ and clients’ business - Research required information using available resources - Identify and escalate priority issues per client specifications

SA Young & Associates

Jun 2015 – Jun 2017

Jamaica

Paralegal

- Created all posts for magazine's social media accounts - Synced magazine blog to social media pages - Established clear brand voice on social media

Education

University of the West Indies

Sep 2017 – Mar 2021

Bsc in Psychology , Psychology