Isioma Meze, Head, Client Services, Management Systems Coordinator and People Operations Professional with a foundation in Accounting.

About

An analytical and goal-driven individual with over 10 years of experience providing exceptional results in operations management, financial management, business development, and project management across several industries. Consistently achieve record-high customer satisfaction, improvements to the bottom line, and turnaround of underperforming operations. Proven ability to revitalize organizations, initiate company-wide campaigns, and capture untapped opportunities for growth. Proficient at developing initiatives to improve organizations’ productivity, performance, and profitability.

Experience

ICS Outsourcing Limited

Apr 2023 – Present

Nigeria

Regional Business Manager

Manage and direct the department’s operations within approved budget. • Oversee risk management and legal activities, SLA’s, partnership agreements, leases and other legal documents. • Oversee all HR/Diverse business functions for the entire workforce and business interest within the region. • Responsible in maintaining existing customer database through regular sales visits. • Increased market shares by improving responsiveness and timeliness to customer needs. • Collaboration with cross-functional teams to ensure services provided are in accordance with clients’ specifications. • Develop, establish and direct the execution of operating policies to support overall business objectives. • Optimize resources and developing strategic partnerships with supplier. • Increase brand awareness and applicant footprint to the region’s office. • Foster an environment in which customers enjoy high levels of service and employees are motivated to deliver top performance

BSL Africa

Sep 2020 – Mar 2023

Nigeria

Head, Client Services

Oversaw the process and achievement of PECB/MSCEB ISO certifications. • Examined and interpreted statistical reports to enhance decision-making. • Resolution of clients’ issues by listening to complaints and proffering effective and satisfactory solutions. • Identified economic and financial trends that may present a risk to the company. • Increased market shares by improving responsiveness and timeliness to customer needs. • Collaboration with cross-functional teams to ensure services provided are in accordance with clients’ specifications. • Initiated over a dozen new sources of parts to profitably meet customer needs that could not be met internally. • Cut cost by 18% by optimizing resources, negotiating procurement, and developing strategic partnerships with suppliers. Developed and implemented QuickBooks for entering vendors’ invoices as a parts order management system thereby increasing efficiency by 49% and ensuring accurate tracking of new orders, deliveries, returns, and outside suppliers. • Tracked clients' complaints by introducing Service Measuring Questionnaires (SQM) which are analyzed to ascertain service improvement areas. • Fostered an environment in which customers enjoy high levels of service and employees are motivated to deliver top performance

Basilico Logistics and Supplies Limited

Sep 2016 – Aug 2020

Nigeria

Accountant

Mapped an exceptional business model for business operations. • Implemented SAP and created of general ledger chart of accounts and data testing. • Streamlined analysis and reporting processes to support company directives to work. • Created budgets and forecasts for management to meet regular accounting deadlines. • Conducted analytical reviews of a tax return to check for accuracy and qualified deductions. • Generated monthly financial statements; analyzed the variance between actual and forecast; provided improvement plans to reduce operating cost • Completed daily cash functions like account tracking, payroll, wage allocations, budgeting, and cash and banking reconciliations.

Education

Novena University

Nov 2005 – Oct 2009

Bachelors of science, Accounting

Isioma Meze

Head, Client Services, Management Systems Coordinator and People Operations Professional with a foundation in Accounting.

Skills

Languages