My name is Cynthia Msyawa Mutua, a dedicated and hardworking professional with a strong background in customer service, sales, and call center support with over 5 years of experience. I am passionate about connecting with people and creating positive experiences through excellent service. I’m especially interested in roles that involve direct interaction with clients—whether it’s face-to-face, over the phone, or online—because I enjoy helping others, solving problems, and making sure customers feel heard and appreciated. One of my strongest qualities is my ability to remain calm and professional under pressure, while still bringing warmth and energy to every conversation. I’m also a fast learner, a great team player, and confident in using digital tools and CRM systems to manage customer interactions efficiently. With fluency in both English and Swahili, I can easily communicate with a wide range of clients and provide service that is both personal and effective.
Experience
CCI KENYA
Nov 2021 – Jan 2023
Nairobi, Kenya
CALL CENTER AGENT
1. Handling both inbound and outbound calls from customers in a professional and timely manner.
2. Listening actively to customer needs and issues, and providing helpful, accurate solutions.
3. Upselling products and services when appropriate to meet customer needs and business targets.
4. Ensuring each customer had a positive and satisfying experience, which helped boost overall customer loyalty
