Cynthia Mwangi

Virtual Assistant

Message

Intro

Nairobi, Kenya

Virtual Assistant and Customer Support at Freelance\ personal projects

Studied VIRTUAL ASSISTANT at ALX AFRICA

Joined July 26, 2025

Skills

Languages

English

Fluent

About

I am a highly organized and dependable professional with a strong background in data entry, administrative support, account management, and customer service. I excel at maintaining accurate records, optimizing day-to-day office operations, and managing client accounts with precision and care. With a proactive approach and a keen attention to detail, I consistently ensure smooth workflows and effective communication across teams and clients. I take pride in delivering exceptional customer experiences, resolving inquiries efficiently while building lasting relationships. My commitment to excellence and adaptability allows me to thrive in dynamic, fast-paced environments.

Experience

Freelance\ personal projects

May 2025 – Present

Nairobi, Kenya

Virtual Assistant and Customer Support

Provided virtual assistance services to entrepreneurs and friends , including email management, data entry, and basic customer support via messaging platforms. Assisted in handling inquiries, scheduling, and providing timely responses to client and customer queries. Developed strong communication, multitasking, and time-management skills while using tools like Gmail, Google Docs, and WhatsApp Business to maintain smooth operations.

ALX AFRICA

May 2025 – Jun 2025

KENYA

VIRTUAL ASSISTANT TRAINEE

Education

ALX AFRICA

Mar 2025 – May 2025

VIRTUAL ASSISTANT