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Cyril Jean-Baptiste

Project Manager / Consultant Customer Support / Service Remote Sales / Appointment Setting / Leads Qualification

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Intro
Petion-Ville, Haiti
Project Manager / Civil Construction Consultant at Self-Employed
Studied Civil Engineering at Université Quisqueya
Construction
linkedin.com/in/cyril-jean-baptiste-340b8821
Joined February 28, 2023

Skills

Languages

French
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Native or Bilingual
English
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Native or Bilingual
Spanish
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Fluent
About
Problem Solver, Results and Success Oriented
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Experience
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Self-Employed
Jan 2020 – Present
Haiti
Project Manager / Civil Construction Consultant
Provide Construction Related Services
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LCC Call Center
Mar 2023 – Jul 2023
Petion-Ville, HAITI
Floor Management Assistance
- Assist Agents in Training - Ensure Agents' compliance with schedule and performance requirements -Trouble shoot computer problems - Research and implement change and IT solutions
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LCC Call Center
Jun 2022 – Feb 2023
Petion-Ville, HAITI
Remote Costumer Service, Client Management and Sales
- Outbound calls for real estate / lead qualification / acquisitions - Inbound customer service calls for Road Side Assistance services - Outbound sales calls for solar energy promotional programs / lead qualification / sales
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PBCC Call Center
Jun 2020 – Jun 2021
Petion-Ville, HAITI
Infrastructure Manager and New Recruit Onboarding
Keep infrastructure, facilities and utilities operating at best level of service, Ensure resilience of call center operations, troubleshoot and solve related problems. Help new recruits adapt to virtual and remote work environment by supporting acquisition of complementary computer skills.
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Charles Engineering S.A.
Feb 2019 – Dec 2019
Haiti
Operations Manager
Managed Company Operations
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Charles Engineering S.A.
Feb 2016 – Dec 2019
Haiti
Consultant
Provide Consultation on Construction Projects
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Self-Employed
Jan 2014 – Dec 2015
Haiti
Project Management Consultant
•Project Management • Project Proposal Writing • Preparation of bidding documents • Construction estimating • Building Appraisal
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LOPAS S.A.
Aug 2010 – Dec 2013
Haiti
Operations Manager
Managed Operations of Construction Company
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Haven Partnership
Jan 2010 – Jul 2010
Haiti / Port-au-Prince
Project Manager
Project Manager in Haiti Earthquake Relief Effort, WASH infrastructure and Shelter Design and Construction.
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Haven Partnership
Sep 2009 – Jan 2010
Haiti / Ouanaminthe
Project Manager
Project Management team for construction of Dilaire Village: 100 two family housing units with Community Center, Water Infrastructure, Play ground.
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Equinoxe
Jan 2009 – Jul 2009
Haiti / North and North East Department
Project Manager
Project Manager in Post Hurricane Disaster Reconstruction Program for FAES GOH Agency As Subcontractor, executed 9 school and government building rehabilitation projects throughout the North and North East Departments
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RP Construction
Aug 2008 – Jun 2009
HAITI / Port-au-Prince and Anse A Pitres
Project Management and Project Coordinator
Construction of Perimeter Wall for UN Border Control Base, Town of Anse -a- Pitres South East Department Co-Preparation of bid proposal, contract management and on-site project management. Digicel Building Construction Coordinated work effort of subcontractors for finishing works and accelerated output through team building and workflow optimization.
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LOPAS S.A.
Jul 2003 – Mar 2007
HAITI
Operations Manager
Managed Contrywide Company Operations
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LOPAS S.A.
Apr 2002 – Sep 2002
Haiti / Saint-Marc
Project Manager
Project Manager, Construction of Bicentennial Commemorative High School in Saint-Marc.
Education
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Université Quisqueya
Oct 1994 – Jun 2000
Civil Engineering
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