I’m a customer service representative with 2 years of experience working with a telecommunications company but overall I’ve been in customer service for 5 years now because I’ve operated my own business since 2020-2023. I’m interested in providing great customer service to customers and also upselling products or services to help businesses grow. My strong sides would be: multi-tasking, great written, verbal and communication skills, great troubleshooting skills and I work well in fast-paced environments along with colleagues/ teammates
Experience
Sutherland Global Services
Apr 2023 – May 2025
Remote- Kingston, Jamaica
Customer Service Representative
As a customer service representative, I was the first contact for the company’s customers and had to assist with questions about products and services, troubleshooting and also retention for customers who wanted to cancel. I also had to ensure I documented all customer engagements in our CRM system: Salesforce, which following up on tickets for technical issues
King Kollections Ja
Sep 2020 – Mar 2023
Kingston, Jamaica
Company Owner
This company was my small business that I operated connecting customers to retail goods. In this role, I operated as a customer service representative, and also the overall organizer or operations as I replied to customers queries in a timely fashion, brought out deliveries, empathized with irate customers and also dealt with promoting the business to get sales. Additionally, I had to do research, check for trends on the market and ensure to put my marketing skills to use to reach more customers
