Daina Solomon

Vistaprint

Aug 2017 – Jul 2022

Montego Bay, Jamaica

Customer Service Specialist

• Answering all customer inquiries through various channels (telephone, chat, email, and any additional channels as developed) in a courteous and professional manner • Performing accurate diagnosis of customer inquiries and promptly providing appropriate solutions/responses based on defined procedures • Continuously provide feedback that will help to identify customer challenges and reduce effort. • Participating in cross-functional activities that will ensure the continued viability and performance of the company. • Meeting and exceeding efficiency and quality metrics to help reduce or eliminate customer effort while adhering to assigned work schedules. • Educating our customers on how to use the products and services we offer to the market and grow their businesses. • Using appropriate systems and available resources as necessary to assist in responding to each request • Performing additional responsibilities as required

Skills