I am a part-time chef and full-time mother. I enjoy my spare time in the kitchen with my daughter creating new recipes and dishes for my family. One of my strong qualities is my ability to engage with other people and bring a comfortable tone where people can be themselves around me. I am very creative and innovative once my mind is set on a particular goal.
Experience
Vistaprint
Aug 2017 – Jul 2022
Montego Bay, Jamaica
Customer Service Specialist
• Answering all customer inquiries through various channels (telephone, chat, email, and any additional channels as developed) in a courteous and professional manner
• Performing accurate diagnosis of customer inquiries and promptly providing appropriate solutions/responses based on defined procedures
• Continuously provide feedback that will help to identify customer challenges and reduce effort.
• Participating in cross-functional activities that will ensure the continued viability and performance of the company.
• Meeting and exceeding efficiency and quality metrics to help reduce or eliminate customer effort while adhering to assigned work schedules.
• Educating our customers on how to use the products and services we offer to the market and grow their businesses.
• Using appropriate systems and available resources as necessary to assist in responding to each request
• Performing additional responsibilities as required