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Daisy Imali

Customer Service Representative

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Intro
Nairobi, Kenya
Studied Digital Marketing , Fundamentals of e-commerce, Strategy and Business Model at BrighterMonday Kenya
Studied at Bahari Institute of Business and Technology
Studied at St Charles Lwanga Secondary School
Joined November 17, 2024

Skills

Languages

English
-
Fluent
About
Dedicated and detail-oriented Customer service representative with a two years of experience in delivering exceptional results for clients. Experienced in managing social media accounts and streamlining customer service inquiries. Adept at scheduling and coordinating meetings, performing data entry tasks, and maintaining filing systems to improve organization and productivity.
Experience
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Eganjo Gardens Holding Limited
Jan 2023 – May 2024
Nairobi, Kenya
Customer Service Representative
- Assisted customer with product inquiries, order processing and account management in a fast-paced environment. - Provided top-tier customer service by handling an average of 200 inbound calls per day, addressing customers requests and complaints. - Received multiple customer compliments for outstanding service, consistently exceeding standards by 20%.
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Briken Enterprises
Apr 2022 – Sep 2022
Nairobi, Kenya
Customer Support Associate Intern
- Responded to an average of 60 customer inquiries daily via phone, email, and live chat providing timely and accurate information. - Provided product and service information, assisting customers in making informed decisions and enhacing their overall experiences. - Participated in customer service initiatives and promotions, contributing to 5% increase in customer retention rates.
Education
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BrighterMonday Kenya
Jan 2024 – Apr 2024
Certificate in E-commerce Skills, Digital Marketing , Fundamentals of e-commerce, Strategy and Business Model
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Bahari Institute of Business and Technology
Aug 2018 – Nov 2018
Certificate in Computer Application Packages
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St Charles Lwanga Secondary School
Jan 2014 – Jan 2017
Kenya Certificate of Secondary School
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