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Daisy Wong

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Intro
Minneapolis, MN, United States
AI Trainer at Outlier
Studied Entrepreneurial Leadership, Dispersed Team Dynamics, Visionary Leadership, Remote Global Workforce at John F Kennedy University Pleasant Hill
Studied Community and Public Health at California State University Los Angeles
Information Technology & Services
linkedin.com/in/daisytwong
Joined October 24, 2023

Skills

Languages

English
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Native or Bilingual
About
Highly motivated learner and AI trainer seeking to bring accuracy, humanity, and relationships for the betterment of humankind.
Experience
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Outlier
Oct 2023 – Present
Remote
AI Trainer
• Prompt writing and response to facilitate AI learning of requests and responses • Rate and respond to AI requests for information
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State Farm Casualty Company
Jul 2022 – Sep 2023
Remote
Dual Role Claims Adjuster Proximity
• Answer and make calls regarding claims after a natural disaster loss • Empathetic listening and guidance of policyholders regarding coverage questions, problem-solving, and teaching on navigating toward available solutions and resources • Homeowner’s policy interpretation, translation, and transcription for Agent and Policy Holder • Coordinate with outside vendors for restoration services, general contractors, and Agent’s offices • KPIs, Que Manager, Microsoft Teams, CISCO Jabber, Xactimate, and Database management • Mentor and teach teammates processes and improvements
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Evernorth Behavioral Health
Apr 2021 – Apr 2022
Remote
Implementation Lead Contracts Administrator
• Implement training and assistance to providers about contracts, enroll in program offerings • Data analysis of programs and proper editing of documentation for review by the Network Operations team • Stakeholder Engagement meeting facilitation with Provider Database Management and Inpatient teams • Salesforce, Microsoft Office Suite (Excel, PowerPoint, Outlook, OneNote, Teams, and Word)
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Evernorth Behavioral Health (formerly Cigna Behavioral Health)
Nov 2019 – Apr 2021
Remote
Case Management Lead Representative
• Answer inbound calls regarding Behavioral and Employee Assistance Program (EAP) inquiries, benefits, and offerings in a call center and then a fully remote environment • Drive excellent customer service and clinical navigation to appropriate medical, pharmacy, Medicare, etc. departments • Educate customers and teammates, increase customer and account retention, and continually improve workflow • HIPAA compliance, active listening, empathy, problem-solving, and presentations of work improvement with teammates, project implementation of new methodologies, mentor and instruct teammates on processes • In office then fully remote work from home
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Interim Healthcare
Apr 2019 – Aug 2019
Roseville, MN
Intake Coordinator
• Excellent customer service for all incoming referral sources for home care • Verify insurance for service coverage including Medicare and State medical assistance • Utilize company database to track and update patient cases, triage family, patient, auxiliary professional, and facility inquiries • Retain patients, and referrals. Increase branding to the general public, hospitals, facilities, and medical establishments •Continually improve telephone etiquette, patient navigation, decision support, and service line education to patients and providers, verify insurance eligibility, and obtain preauthorization, if needed.
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Brookdale Hospice
Jun 2018 – Dec 2018
Bloomington, MN
Hospice Care Coordinator
• Advocate for hospice services and care coordination; not limited to facilities, providers, volunteers, and new hires • Assists with the admissions process and consent signing. Knowledge of state and federal regulations on hospice and managed care • Works closely with Volunteer Coordinator for special outreach events in Alzheimer’s care facilities to garner family and staff support • Remote work with 100% travel, marketing of services
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Houston Hospice
Dec 2014 – May 2018
Houston, TX
Community Outreach Coordinator
• Marketing and patient advocate for hospice and death education training to facility, physicians, volunteers, and new hires. • Admissions and care coordination. Knowledge of state and federal regulations on hospice and managed care with facilities, and personal care homes: Contract preparation for respite, short-term, and long-term placement of hospice services. • Public seminars, CEUs, and special event coordination utilizing PPT and Prezi • Collaborates with community organizations, churches, and interfaith groups for ongoing education, volunteers, and special outreach events with underserved communities and the general public. • Remote work with 100% travel
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The Redwoods Retirement Community
Mar 2013 – Feb 2014
Mill Valley, CA
Fundraising Assistant
• Capital Campaign and fund development assistant raised 43 million combined for a total renovation project • Fundraising events, volunteer appreciation, and galas for residents and special promotional events with heavy media coverage • Raiser’s Edge, and eTapestry for donor tracking, outreach, and special events coordination
Education
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John F Kennedy University Pleasant Hill
Aug 2012 – Present
MBA, Entrepreneurial Leadership, Dispersed Team Dynamics, Visionary Leadership, Remote Global Workforce
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California State University Los Angeles
Aug 1991 – Jul 1994
Sociology, Community and Public Health