I am a highly efficient and adaptable customer support agent with extensive experience assisting users across diverse industries. I deliver prompt and accurate responses and excel in handling inquiries, troubleshooting technical issues, and providing clear, empathetic communication that enhances customer satisfaction.
I have the ability to manage multiple chat interactions simultaneously while maintaining a positive and professional tone. Equipped with comprehensive knowledge of various topics, company policies, and CRM systems, I ensure seamless documentation of customer interactions and provide valuable insights for service improvements.
As a proactive problem-solver, I continuously learn and refine my responses to offer the best possible support. Highly collaborative, I integrate well within remote teams, contributing to innovative solutions and process optimization. With a commitment to customer-centric excellence, I am ready to exceed expectations as a Work-from-Home Live Chat Support Agent.
Experience
Multilateral Advisory Services
Dec 2009 – Dec 2024
Buenos Aires Argentina
Consultant
Procurement for goverment and NGOs.
NH Hotels
Jan 2001 – Dec 2009
Buenos Aires Argentina
Room Division Manager
Front Office Management: Supervise reception, concierge, and reservations teams to ensure seamless check-in/check-out processes.
Housekeeping Oversight: Maintain cleanliness and organization of guest rooms and public areas while managing housekeeping staff.
Guest Relations: Address customer concerns, enhance guest experiences, and ensure service excellence.
Revenue Optimization: Monitor room occupancy, set pricing strategies, and collaborate with sales teams to maximize revenue.
Staff Training & Leadership: Recruit, train, and manage personnel to uphold service standards and operational goals.
Budget & Cost Control: Oversee departmental budgets, manage expenses, and implement cost-saving initiatives.
Compliance & Quality Assurance: Ensure adherence to hotel policies, safety regulations, and industry standards.
