Dancun Omondi

About

I am a skilled communicator and problem solver with over five years of experience ensuring outstanding customer service within high-volume call centers. A responsible sales representative always mindful of the importance of sales quotas while creating satisfied repeat customers.

Experience

Sunculture Kenya Limited

Dec 2021 – Present

Kenya, Nairobi

Aftersales/customer support associate

Duties and responsibilities: 1.Answer team member questions, help with team member problems and oversees team member work for quality and guideline compliance. 2.Train new members on SOP's for the after-sales team. 3. Maintain a positive, empathetic, and professional attitude toward customers at all times. 4.Ensure customer satisfaction and provide professional customer support. 5.Keep records of customer interactions, comments, and complaints on Fresh desk and other systems 6.Provide feedback on the efficiency of the customer service process. 7.Provide encouragement to team members by sharing important communication.

M-KOPA

Nov 2020 – Nov 2021

Kenya, Nairobi

Telesales Representative

Duties and responsibilities: 1.Tele-selling: Calling our existing customers to upgrade them to Televisions and other products which the company has to offer 2.Conversation objectives: Responsible on ensuring the campaign achieves its conversions and objectives. 3. Quality objectives: To ensure the quality of calling adheres to set quality standards 4.Talk time objectives: To adhere to expected talk time benchmarks to maximize productivity

Momentum Credit

Jan 2019 – Sep 2020

Kenya, Nairobi

Telesales Representative( Log book Finance)

Duties and responsibilities: 1. Present, promote and sell products/services using solid arguments to existing and prospective customers 2. Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services. 3. Perform cost-benefit and needs analysis of existing/potential customers to meet their needs 4. Establish, develop and maintain positive business and customer relationships 5. Reach out to customer leads through cold calling 6. Expedite the resolution of customer problems and complaints to maximize satisfaction 7. Achieve agreed upon sales targets and outcomes within schedule 8 .Coordinate sales effort with team members and other departments 9 .Analyze the territory/market’s potential, track sales and status reports 10. Keep abreast of best practices and promotional trends 11. Continuously improve through feedback

MultiChoice

Dec 2017 – Dec 2018

Kenya, Nairobi

Customer Service Representative

Duties and responsibilities 1. .Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires. 2. Build and maintain business relationship with clients by providing prompt and accurate service so as to promote customer loyalty. 4. Upselling a new product to existing customers. 5. Providing customers with product and service information. 6• Identifying, research, and resolving customer issues. 7• Providing hands-on technical and system support to all users.

Samasource

Aug 2017 – Dec 2017

Kenya, Nairobi

Associate Representative(Artificial Intelligence)

Duties and responsibilities 1. Process data work as assigned through resolving discrepancies, tagging or capturing by using standard procedures. 2. Maintain data work requirement by following data program techniques, procedures as well as meeting and maintaining the required quality threshold. 3. Verify entered data by reviewing, correcting, deleting, or rendering data; purging files to eliminate duplication of data. 4.Contribute to team effort by accomplishing related results as needed.

Education

Maseno University

Sep 2008 – Sep 2013

Bachelor, International relations and diplomacy

Skills