I’m Dandy Dela Peña, a customer experience and sales professional with over 13 years of experience in B2B and B2C environments. I've worked with top-tier companies like American Express and JP Morgan Chase, where I held roles in account management, retention, sales coaching, customer support, and quality assurance.
I'm currently looking for remote opportunities—either full-time or part-time—as a Customer Support Specialist, Appointment Setter, Sales Rep, or Virtual Assistant. I’m especially interested in working directly with clients or business owners in industries like finance, tech, and retail, but I’m also open to other sectors that value strong communication and customer relations.
Some of my strengths include:
Strong communication and persuasion skills, especially in handling objections and upselling
Customer retention expertise, offering tailored solutions that improve loyalty and reduce churn
Process improvement and coaching, with experience training and mentoring teams to hit KPIs
Adaptability, with experience in both voice and non-voice roles, and the ability to multitask under pressure
I’m reliable, resourceful, and results-driven—and I’m confident I can add value to any team that prioritizes customer experience and performance.
Experience
American Express
Oct 2018 – Apr 2025
Taguig City, Philippines
Customer Care Professional/Value Generation Coach/ Retention Specialist
