In my current position at FIS Global Solutions, I have developed exceptional communication skills, both written and verbal, with a professional and courteous demeanor. I am able to multitask and manage multiple chat conversations simultaneously while maintaining a high level of attention to detail. I am also familiar with chat software and have the ability to quickly navigate between different chat windows and tabs.
I have strong problem-solving skills and am able to handle customer complaints and inquiries effectively. My basic knowledge of computer systems and technology allows me to troubleshoot technical issues for customers. I am able to work in a fast-paced environment with a sense of urgency and responsiveness to customer needs.
I have a strong typing speed with accuracy and speed. I am willing to work flexible hours including evenings, weekends, and holidays. My patience, empathy, and positive attitude towards customers make me an ideal candidate.
Experience
FIS Global Solutions
Dec 2022 – Apr 2023
Work from home.
Customer Service Associate
• Inbound | Voice | Financial Account
• Handle all incoming calls for bank account related
concerns, fund transfers, banking application support,
etc.
• Assist customers in navigating the bank's app and give
relevant answers to inquiries on the app.
• Provide excellent customer service at all times while
keeping customer information strictly confidential.
