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Daniel Benavides Fallas

Account Manager / Business Developer

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Intro
San José, Costa Rica
Studied Python at Cisco
Studied Project Management at Google
Studied Software at Fidelitas University
Studied Marketing in Social Media at Tecnologico de Costa Rica
Studied Six Sigma at Convergys Academy
Marketing & Advertising
linkedin.com/in/daniel-benavides-fallas-a6b599168
Joined November 16, 2022

Skills

Languages

English
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Fluent
Spanish
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Native or Bilingual
About
I have five years as Sr Inside Opportunity and Customer Success Manager, working on B2B and SaaS products with companies like Microsoft, DocuSign, and Equifax.
Experience
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Microsoft
Feb 2021 – Oct 2022
Heredia, Costa rica
Partner Connection Manager
• Gathered competitive intelligence and analyzed company position to recommend action. • Building strong relationships between Clients, Partners and Microsoft • Grew revenue with profitable pricing structures to exceed forecast goals • Advance knowladge in Microsoft Licensing and Products (Office, One Note, SharePoint, Azure & Dynamics) • Boosted sales by tenaciously pursuing upselling and cross-selling opportunities for Microsoft Licensing • Simplified decision-making with detailed reports for executive team. • Promoted company products through demonstration, explanation, or provision of detailing features and benefits.
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Docusign
Jun 2021 – Jul 2022
Heredia, Costa rica
Customer Success Manager
• Coordinated smooth onboarding for new clients by developing and executing professional, engagement- focused plans. • Established significant, productive and profitable long-term relationships with key clients in E-Signature market using expert customer service skills. • Managed daily workloads by organizing schedules and delegating tasks. • Verified project plan feasibility to facilitate communication with stakeholders.
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Equifax
Jul 2019 – Feb 2021
Heredia, Costa rica
Business Analyst
• Used administrative and operational expertise to help team meet deadlines and long-term objectives. • Trained staff in job roles, business policies and industry best practices. • Identified and addressed business vulnerabilities in areas governing asset protection and physical security. • Organized data and documentation to support accurate business forecasting.
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Carid.com
Dec 2017 – Jan 2019
Heredia, Costa rica
Sales Developer Representative
• Overcame objections with successful product demonstrations and persuasive communication skills. • Developed strong customer relationships through cold calls, presentations and lead management. • Determined customers' needs based on sales calls and face-to-face meetings. • Used Salesforce to document call activity, customer interactions and completed sales
Education
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Cisco
Oct 2022 – Present
Certificate, Python
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Google
Sep 2022 – Present
Certificate , Project Management
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Fidelitas University
Jul 2021 – Present
Engineeer , Software
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Tecnologico de Costa Rica
Jan 2017 – Dec 2017
Tecnical , Marketing in Social Media
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Convergys Academy
Jan 2017 – Dec 2017
Yellow Belt, Six Sigma
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