Daniel Rhodes

Dynamic Contact Centre Professional Specialising in Sales and Customer Service Excellence

Message

Intro

Ukraine

English Speaking Club Teacher at Study Less

Telecommunications

linkedin.com/in/danrhodes01

Joined June 9, 2024

Skills

Languages

English

Native or Bilingual

Ukrainian

Basic

About

With over 8 years of experience in sales and customer service, including 3 years in management, I excel in driving team performance and customer satisfaction across healthcare, financial services, and energy industries. My strengths lie in problem-solving, multi-channel communication, and CRM systems, enabling me to thrive in remote work environments. Passionate about healthcare and mental health advocacy, I am dedicated to making a positive impact through empathetic and accurate support. My proven track record in exceeding targets and enhancing customer loyalty demonstrates my commitment to delivering outstanding results. Let's connect to explore how I can contribute to your organisation’s success.

Experience

Study Less

May 2024 – Present

Remote (Ukraine)

English Speaking Club Teacher

Deliver engaging and interactive online English lessons to groups of Ukrainian students at beginner and elementary levels Develop and implement creative lesson plans that cater to the specific needs and learning styles of my students 98.9% student satisfaction rate

Psychiatry UK

Apr 2023 – Apr 2024

Remote (United Kingdom)

Support Team Assistant

Received consistently positive feedback from patients and healthcare professionals for providing empathetic and accurate advice. Demonstrated exceptional problem-solving skills in handling complex patient needs with integrity. Successfully trained new team members, contributing to a cohesive and knowledgeable support team.

Utility Warehouse

Oct 2022 – Feb 2023

Remote (United Kingdom)

Sales Executive

Surpassed KPIs and targets consistently, resulting in recognition for outstanding performance and contribution to company success. Developed personalised strategies to enhance customer satisfaction and retention, leading to increased customer loyalty.

Conveyancing Index

Jun 2022 – Oct 2022

Remote (United Kingdom)

Sales Executive

Initiated and nurtured relationships with warm leads, resulting in a significant increase in the sales pipeline and revenue. Received commendations for consistently delivering excellent customer service across various communication channels.

Power 21

Jan 2022 – May 2022

Remote (United Kingdom)

Sales Advisor

Achieved a deep understanding of customer needs, leading to highly effective quoting and comparison services, and consistently exceeded KPIs. Recognised as one of the top-performing sales advisors (top selling advisor in March, April and May), demonstrating consistent excellence in sales performance.

Utilita Energy

Jan 2021 – Dec 2021

Remote (United Kingdom)

Sales Advisor

Consistently ranked in the top 10 advisors out of approximately 80, showcasing exceptional sales skills and adherence to compliance standards. Established rapport with potential customers through effective communication, resulting in increased sales conversions.