I studied Administration and I perform very well in the administrative areas, management and control of money flow management, customer service and other skills as an administrative assistant.
Experience
Servicios Especializados deTelemarketing S.A.C
Apr 2021 – Oct 2021
Lima Peru
customer service
• Answering calls, for taking orders and registering in the system.
• Customer service with problems with orders, and referral to areas of escalation of cases.
Win Tecnologies INC, S.A
Jul 2018 – Apr 2021
Lima Peru
Finance Assistant
• Register, verify and authorize customer payments through banks, cash, POS and/or payment gateways.
• Record and calculate payments to suppliers, customers in general and staff.
• Calculate payroll, bonuses and other labor payments.
• Prepare bank and cash movements reports daily and at the end of the month.
• Review of processes and issuance of suggestions for changes and activities.
• Attention collaborators, customers and suppliers by telephone, ticket systems (freshdesk), support platform (hubspot).
• Attend requirements of the General Manager.
COMERCIALIZADORA ALIANZA C.A.
Apr 2017 – Apr 2018
Barquisimeto, Venezuela
HUMAN RESOURCES ASSISTANT
• Register, verify and authorize entry of workers to employee payroll.
• Calculate fortnightly payroll of seven companies, with all their variable incidents.
• Execute the first personnel selection filter for the required areas for later review and/or approval by the area manager.
• Visit each bakery twice a month to resolve and attend to workers' queries and deliver payment receipts.
• Request labor calculations according to requirements to the responsible law firm.
EMPAQUETADORA DE ALIMENTOS LÁCTEOS, EMPALACT
Aug 2016 – Aug 2017
Barquisimeto, Venezuela
ADMINISTRATIVE ASSISTANT
• Calculate weekly payroll for plant workers.
• File documents and employee files.
• Deliver payment receipts and attention to worker queries.
• Review of payroll calculation formats.
• Make cash payments.
PANADERIA Y PASTELERIA DEL OESTE
Oct 2016 – Mar 2017
Barquisimeto, Venezuela
ADMINISTRATIVE ASSISTANT
• Record customer payment receipts.
• Make pre-orders of supplies to suppliers.
• Opening and closing of box.
• Pay vendor bills by check, cash, or bank transactions.
• Calculate weekly payroll.
• Prepare bank reconciliation and report of daily movements per month.
Education
Universidad Nacional Experimental Simon Rodriguez
Oct 2010 – May 2017
Bachelor of Human Resources Administration, administration