Daniela Rojas

Message

Intro

Barcelona, Spain

Studied at Universidad EAN

Studied at Colegio Iberoamericano

Joined October 27, 2021

Skills

Languages

Spanish

Native or Bilingual

English

Fluent

About

Dynamic Customer Service Representative with 2+ years of experience resolving complex customer inquiries. Passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement.

Experience

Lean Staffing

Jun 2021 – Oct 2021

Bogota DC

Trinity Logistics representative

Collect paperwork from different truck companies in the US via phone and emails, uploading the documentation provided in order to complete procedure to generate carrier's payment.

24/7 intounch

Jan 2020 – Dec 2020

Bogota DC

Costumer service Team leader

Bilingual team leader in charge of helping clients and co-workers through teamwork to locate orders through different carriers.

Sitel

Nov 2017 – Mar 2019

Bogota

Costumer service representative

Being able to help costumers and drivers with their Lyft rides by making adjustments to fares and providing refunds after a deep review of each case.

Education

Universidad EAN

Jan 2017 – Sep 2019

Colegio Iberoamericano

Jan 2011 – Nov 2016

High School Diploma