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Daniela Sandoval

Customer Service + Tech Support

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Intro
Guatemala City, Guatemala
Customer Service Representative for Divvy Homes at 24/7 Intouch
Consumer Services
Joined November 8, 2022

Skills

Languages

Spanish
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Native or Bilingual
English
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Native or Bilingual
About
I have been part of the Customer Service and Technical Support industry for 7 years with added experience as a Subject Matter Expert and Learning Services Specialist (Trainer).
Experience
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24/7 Intouch
Mar 2022 – Present
Guatemala City
Customer Service Representative for Divvy Homes
-Responsible for assisting applicants navigate through their application process, provide status updates concerning their applications and resolve questions concerning the program. -Provide support for current tenants that require assistance with maintenance and payment related needs. -Phone and Email-based English/Spanish customer service.
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TELUS International
Jun 2021 – Dec 2021
Guatemala City
Learning Services Specialist (Trainer) for Barclays
-Responsible for onboarding, training and preparation of new representatives. -Delivered training regarding banking matters like credit card basics, merchant and POS basics, different types of fraud, fraud recognition and prevention, disputes, analyzing spending patterns and risk analysis.
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TELUS International
Sep 2019 – Jun 2021
Guatemala City
Subject Matter Expert for Google Workspace
-Staff position that involved delivering feedback and providing coaching to representatives, delivering training and workshops regarding various technical concepts and assisting representatives on their interactions with account owners. -Analysis and management of data that impacted metrics and KPIs for the operation, continuous hand in hand work with other vendor sites.
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TELUS International
Oct 2016 – Sep 2019
Guatemala City
Technical Support Representative for Google Workspace
-Assisted account owners that required support with a broad range of technical matters. The support provided ranged from assisting with the suite of Google tools (Gmail, Google Drive, Google Calendar, etc) to web and email hosting, SEO and migration and syncing tools. -Phone, Email and Chat-based English/Spanish technical support. -Temporary Subject Matter Expert staff position from March 2019 to May 2019.
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EGS Call Center
May 2015 – Jul 2015
Guatemala City
Customer Service Representative for Walmart.com
-Assisted customers that required support navigating the website and placing their orders. -Provided updates on existing orders, assisted with missing and delayed orders. -Email and Chat-based English customer service.
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