I'm a results-driven professional based in Brazil with over five years of experience in the technology and financial sectors, specializing in IT support, customer operations, and process improvement. I’ve worked in fast-paced and highly regulated environments such as Nubank and Santander, where I developed strong skills in remote troubleshooting, technical support, help desk operations, and security protocols.
What I enjoy most is helping people solve problems through technology. Whether it's resolving login issues, setting up access for new users, or managing support workflows, I bring a calm, structured, and security-conscious approach to every interaction. I’m passionate about making systems work better for people and delivering clear, empathetic communication in every support situation.
Interests:
Remote IT support and system troubleshooting
Cybersecurity and access management
Tech-driven customer support
Continuous process improvement
Working in diverse and collaborative teams
Strong Sides:
Clear and effective communication across technical and non-technical teams
Fast learner with a proactive mindset and attention to detail
High integrity in handling sensitive data and user access
Skilled in tools such as Zendesk, Jira, TeamViewer, Slack, Google Workspace, and SQL
Strong organizational and documentation skills for ticket tracking and reporting
I’m looking for a role where I can grow within a global, remote-first team, support users with excellence, and contribute to secure and efficient IT operations.
