Technical Account Manager with 15 years of experience in Saas based industry.
Experience
i2c Inc.
Apr 2018 – Present
Pakistan
Senior Technical Account Manager
Product Management:
• Product Analysis to scaling the success of the product & engineering management teams.
• Responsible for project execution by driving agile product development processes and communicating project updates to cross-functional stakeholders.
• Partnering with product managers to identify customer needs.
• Collect, quantify, and communicate user insights from tools such as Full story or customer interviews.
• Surface and advocate for key insights from data to inform product improvements.
• Work closely with product and engineering to optimize and analyze sprint postmortems.
Client Management:
• Main POC for all day-to-day account management by conducting bi- weekly client meetings for escalations management.
• MBR with C-Level regarding latest release, growth opportunities via in-depth reviews and marketing outreach efforts.
• Use internal resources to uncover monetary opportunities with-in accounts to reach both personal and company goals.
• Improved client retention and satisfaction by educating customers on sandbox environment.
Team Management:
• Conceived of, built, and executed a cogent territory plan by innovating the new processes with Quality Engineering team,
• Trained, mentored, and led 3 team members to exceeding their goals,
Financial Management:
• Finally, analyzing and forecasting the financial impact and presenting it in Quarterly Business Reviews.
Achievement:
Hired as Associate Account Manager. Promoted twice in period of last 15 months.
