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Danny Dardon

Hi I'm Danny, I have 5 years of experience working in the customer service industry. I am Bilingual (ENG-SPA) from Chicago.

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Intro
Guatemala, Guatemala
Live chat & Email customer support travel agent at Everise/Undercover Tourist
Studied Education at Universidad Rafael Landivar (ongoing)
Studied Psychopedagogy at Universidad Rafael Landivar
Studied English Teaching at Universidad del Istmo
Consumer Services
Joined May 2, 2024

Skills

Languages

English
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Native or Bilingual
Spanish
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Native or Bilingual
About
Over my years of experience, I have been able to develop great communication and organizational skills, these abilities, have allowed me to grow in my respective fields and obtain new positions with increasing responsibilities such as managing and keeping track of incoming and outgoing emails as well as supporting our team and customers by email, phone or chat. I believe I am a great fit for your company due to my background and roots in the Hispanic community, my passion for working with people, and my innate desire to grow and be better at what I do. I am a fast learner, if there are tools or procedures that I need to learn in order to provide a better service or to perform the required job, I am confident that I am able to learn them.
Experience
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Everise/Undercover Tourist
Jan 2022 – Present
Remote
Live chat & Email customer support travel agent
*Provide high-quality customer support via chat and email. *Assist in travel planning, client coordination and organization, hotel bookings, and car rentals. *Use strong communication skills to manage concerns and queries from a large volume of clients and providers. *Use Data entry skills on a daily basis to keep track of our customers and their needs and to follow up with our team.
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Teleperformance/Language Line Solutions
Jan 2021 – Jan 2022
Remote
Medical Interpreter
*Ensured effective communication between medical personnel and non-English speaking patients. *Maintained a professional environment and interpreted medical conversations following the proper privacy (HIPPA) protocols. *Demonstrated cultural sensibility to ensure the patients received the best care from their medical providers while bridging the language barrier
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Conduent/Ups UK
Jan 2019 – Jan 2021
Remote
Customer Support
*Handled an extremely large volume of calls and emails, while providing support with package tracking, status on deliveries, and general questions. *Utilized the company’s software to collaborate with the global team to escalate serious concerns and procedures with customs handling. *Maintained a detailed and organized database of client interactions and data while following privacy protocols.
Education
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Universidad Rafael Landivar (ongoing)
Jan 2023 – May 2024
Bachelors’ degree in education, Education
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Universidad Rafael Landivar
Jan 2022 – Nov 2023
Certification in Psychopedagogy, Psychopedagogy
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Universidad del Istmo
Jan 2021 – Nov 2022
English teaching degree, English Teaching