Intelligent and analytical problem solver with a strong attention to detail. I work well independently and consistently meet project timelines. I enjoy streamlining processes and delivering on high expectations.
Experience
PUPPY SQUAD ONLINE RETAILER
Jan 2020 – Jan 2024
Glenwood springs Colorado
Data Entry Administrator
Audited existing records for accuracy according to established criteria before submitting for review and approval for final updates to the website.
Process large amounts of data quickly with little error utilizing specialized software programs such as Shopify and Excel
Entered information from various sources into appropriate databases quickly and accurately.
Assisted in developing new processes and procedures improving efficiency of daily operations.
Performed data entry of customer orders and information into databases accurately and efficiently.
Managed multiple tasks simultaneously with great attention to detail while meeting tight deadlines.
Developed strong organizational skills to ensure all documents were entered properly and in a timely manner.
Colorado Mountain Express
Jan 2017 – Dec 2019
Edwards Colorado
Customer Service Representative
Maintained a high level of professionalism accepting reservations and reservation changes for Colorado Mountain Express.
Handled customer complaints and inquiries courteously and efficiently. Provided exceptional customer service to enhance customer satisfaction. Demonstrated excellent communication skills both verbal and written in order to effectively interact with customers.
Resolved customer complaints promptly and efficiently.
Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
Developed positive relationships with customers through friendly interactions.
Responded inquiries through both phone and chat interactions and resolved complaints and entered requests following company standard operating procedures..
