 Monitoring and processing incoming, outgoing, and internal payments;
 Investigating and helping solve customers’ problems with payments (SEPA/SWIFT). Gathering customer feedback and share it with our Product, Sales and Marketing teams;
 Prioritizing and escalating payment related issues to responsible teams;
 On-boarding/off-boarding customers, enable them to access various products;
 Working with the first level of Know Your Customer (KYC) and -Customer Due Diligence (CDD) processes;
 Reviewing and evaluating customers' risk levels;
 Performing customers' account closure;
 Participating in the launch of new products and contributing to the setup of new processes and procedures;
 Delivery with quality in the fast-changing environment;
 Identifying areas and processes for improvement;
