Monitoring and processing incoming, outgoing, and internal payments;
Investigating and helping solve customers’ problems with payments (SEPA/SWIFT). Gathering customer feedback and share it with our Product, Sales and Marketing teams;
Prioritizing and escalating payment related issues to responsible teams;
On-boarding/off-boarding customers, enable them to access various products;
Working with the first level of Know Your Customer (KYC) and -Customer Due Diligence (CDD) processes;
Reviewing and evaluating customers' risk levels;
Performing customers' account closure;
Participating in the launch of new products and contributing to the setup of new processes and procedures;
Delivery with quality in the fast-changing environment;
Identifying areas and processes for improvement;
