Over eight years of experience in the BPO industry, I have developed a solid track record in dynamic and multicultural environments, standing out for my customer-centric approach and commitment to operational excellence. My ability to deliver high-quality customer service is complemented by a strong attention to detail, excellent communication skills, and a collaborative attitude that fosters teamwork. Additionally, I possess critical thinking skills for effective problem-solving and strategic decision-making. I am fluent in English, Spanish, and Portuguese, allowing me to interact and support clients in diverse global markets.
Experience
Sago
Aug 2024 – Jun 2025
Nicaragua
Market research interviewer
Conducting interviews
Remitly
Oct 2023 – Nov 2024
Nicaragua
Risk investigator
Gathering Docs & conducting interviews
Workwiser
Nov 2023 – Aug 2024
Nicaragua
Virtual assistant
Make dental appointments and gathering different types of insurances
