My career spans more than 25 years in the Manufacturing, Human Resource, Training & Development fields covering production, operations, human resources, customer service, training, and consulting roles.
I have held various management positions with large multinational organizations, where I played a pivotal role in setting up and establishing the training department, planning and conducting all training programmes for staff at all levels, promulgating and reviewing training policies for various business units.
I consulted and trained executives from various corporations that are committed to Customer Relationship Management (CRM). My training style adopts an interactive approach and utilizes accelerated learning techniques to help people learn and acquire new skills.
I am a graduate in Human Resource Management from Glasgow Caledonian University, Scotland. I also hold an MBA degree from Asia e University (AeU), Kuala Lumpur, specialising in International Business. I am a certified trainer by the HRDF (Human Resources Development Fund, Malaysia) board and Service Quality Centre, (SQC) Singapore in several areas.
My great passion for training and motivating people drives me further to continue conducting programmes on an independent and freelance basis for various corporations from time to time.
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Education
Asia e University, Kuala Lumpur.
May 2013 – Jul 2015
Master of Business Administration, International Business