Davianna Duckett

Enthusiastic job seeker eager to contribute to team success through hard work, attention to detail and excellent organizational skills.

Message

Intro

Jamaica

Guest experience consultant at Livexchange

Studied Nursing at University of Technology Jamaica

Joined March 15, 2022

Skills

Languages

English

Native or Bilingual

About

I am a customer service fanatic. I love providing excellent services to those in need. I always aim to improve my techniques, especially where de-esclation is concerned. I also have administrative and accounting experience. My strengths consists of actively listening, helping those in need and excelling at whatever task I perform.

Experience

Livexchange

Jan 2022 – Present

Remote

Guest experience consultant

Place error free orders, process payments and escalate issues

Innovative vision

Sep 2021 – Dec 2021

Remote

Customer service & soft sales

served 50-100 customers per day, provide phone and email support, upsell products, process orders and organize delivery, clarify any misconceptions and rectify problems.

Upwork

Jan 2021 – Aug 2021

Remote

Virtual Assistant

managed social media handles, setup and enhance MailChimp, assisted in release of a book, developed email database, improved E-commerce platform.

StarTek

Jan 2019 – Jan 2021

Onsite

Customer Engagement Specialist

handled 40+ calls with great time management and efficiency, displayed high levels of patience and empathy in effectively diffusing escalated situations all while remaining professional at all times.

Jamaica Defense Force

May 2018 – Jan 2019

Kingston, jamaica

Administrative assistant

excellent typing skills with speed of 30-50 wpm, improved company’s database system, organized both soft and hard copy information which made invoice filing, cheque writing and depositing much easier.

Education

University of Technology Jamaica

Aug 2018 – Oct 2022

Bsc. Nursing, Nursing