I am currently a service support desk analyst that works for a government contracting company. I have a bachelor's degree in cyber security.
Experience
Dignari
Apr 2023 – Present
Remote
Service Support Desk Analyst
Provide technical help desk support to customers calling the Service Support Desk to resolve problems or issues with the IDMS and/or EIWS, as well as troubleshoot connectivity and other user problems
● Initiating the chain of trust for identity proofing and providing trusted services to confirm employer sponsorship, binding the applicant to their biometric, and validating the identity source documentation; and HSPD-12 Program and Card Management Support Services
● Initializing PIV cards with appropriate software and data elements for the requested identity verification, personalizing the cards with the identity credentials of authorized subjects, and delivering the personalized cards to the authorized subject along with appropriate instructions for protection and use.
