I like resolving problems/issues and helping customers making their experience as smooth as possible
I am organized, responsible and a perfectionist.
Fast learner and can easily adapt to any scenario.
Experience
Transcom
Aug 2022 – Present
Novi Sad, Serbia
Extended 1st line- Senior Customer Service Representative
Project KLARNA for the Dutch market.
-Providing support to users and responding to all inquiries in a timely
manner via call, chat and/or e-mail
- Daily communication in English
- Solving the needs of users for payment methods for online services,
purchases and bills, prices, payment terms and fees for payments
made and refunds, protection of the client's personal information,
orders,etc.
-Resolving disputes between merchants and clients in order to provide
the best possible online shopping experience.
