Project Management: As a Quality Assurance Analyst, designed, tested, and supported Wurth's
ORSY Connect (Organizational Systems) program, enhancing inventory management and client
billing processes. .
Provided prompt and effective technical support via multiple communication channels, ensuring high customer satisfaction.
Successfully launched the Vending Machine system in 2013, leveraging a powerful new tool in the market and driving business growth.
Launched a newly designed and optimized website in 2020, contributing to $1.4 million in business by 2023.
Created a iOS tablet-based kiosk interface in 2022, completing the project in under six months, improving user experience and adoption.
