David Picarelli

About

I am a goal-oriented individual who strives to be hardworking, honest & punctual in fast-paced environments. I have over 20 years of experience in Business Development, Customer Service, Integration, and Implementation in the Logistic process.

Experience

Starkford

Sep 2018 – Aug 2021

Hong Kong

Customer service specialist

Starkford is a global e-commerce company that actively tries to revolutionize the behavior of online shopping. From website creation to traffic generation, Starkford creates websites that globalize shopping behavior. ▪ Developed a strong, proactive, customer-focused relationship with contractors to help drive demand. ▪ Supported backend development team with project cycle through solution review, feedback, and assistance with scoping and estimation. ▪ Administered and analyzed productivity of agents and generated reports based on analysis. ▪ Communicated with Italian and English-speaking customers to solve their purchase and related product shipment problems. ▪ Professionally answered the multi-line telephone and interact with customers by mail and chat on a daily business. ▪ Acknowledge and resolved logistics issues such as no movement, potential loss, and missing items in cooperation with couriers. ▪ Payments received and processed on the system based on daily requests. ▪ Provided product information to potential customers for pre-sales and evaluation. ▪ Filling in documents and processing incoming and outgoing mail according to criteria.

Polyone

Dec 2009 – Nov 2017

Netherlands

Logistics coordinator

Responsible for organizing the transport and shipping service for all orders to ensure that the materials are delivered on time and in expected service quality. ▪ Coordinated all documentation for oversea shipments, including the legalization of documents and compliance with requirements of Letters of Credit and certificate of origin with the Chamber of Commerce. ▪ Reviewed all the orders of a major customer, tracked shipment of orders and timely delivery, and coordinate shipments from the warehouse to the customer. ▪ Negotiated pricing with providers based on raw material and daily quantity necessary to the production chain. ▪ Used various software systems for transportation suppliers, to facilitate the planning and scheduling of material movement. ▪ Coordinated day-to-day activity to monitor the location and movement of finished goods and raw material stocks via rail cars, barges, and trucks. ▪ Solved disputes related to transport with refund and replacement of materials. ▪ Managed incoming and outgoing goods with quality control and adequate labeling of the items. ▪ Internet, Microsoft Office Suite, and logistics management software (SAP, Oracle).

Hecc alliance b.v.

Apr 2001 – Dec 2009

Netherlands

Customer support coordinator

Responsible for the Level 3 Support Manager who handles all communications, eg. support email, fax, letter, and telephone calls in the UK, Ireland, Spain, and Italy for broadcasting hardware and audio-based video editing cards and broadcast products (Pinnacle, AVID, and Adobe video editing). Solving technical issues of software and hardware on a daily basis. ▪ Handled verbal and written support for electronics with both customers and retailers in the UK, Ireland, Spain, and Italy for proper end-user use. ▪ Monitored check of trade and payment status with issues and transaction resolution. ▪ Professionally managed the multi-line in title to archive the satisfaction of the client and professional use of the products provided according to client expectations. ▪ Trained and supervised junior staff in the process of integration into the company.

Education

Giuseppe Tornatore

Diploma , Telecommunication

Het Flexhuis b.v.

Sep 1999 – Jul 2000

Diploma in computer studies, Computer science and information systems education

Skills

Languages