Customer Service Representative offering years of experience resolving account and service concerns for customers. Smoothly uncovered and solved challenges while promoting company products and maintaining loyal and satisfied customers. Focused on surpassing expectations and driving teams success.
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Experience
BrightDrop Virtual Assistants
Sep 2022 – Apr 2023
Philippines
Customer Service Representative
Scheduled, cancelled or confirmed appointments during closed office hours.
Recorded and delivered messages, furnished information, accepted orders and relayed calls.
Routed emergency calls as designated by client.
Ensured the privacy and confidentiality of all messages and information released or given.
Answered caller's questions if possible to avoid contacting off duty staff.
Teleperformance Philippines
Sep 2019 – Jun 2022
Philippines
Customer Service Representative
Responded to customer request for products, services and company information.
Cultivated customer loyalty, promoted repeated customers and improved sales.
Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Consulted with outside parties to resolve discrepancies and create effective solutions.
Achieved team goals and contributed communication, critical thinking, and sales toward team efforts.
Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Ensure customer satisfaction and provide professional customer support.
Awarded Top Agent of the Month and Top Customer Service Satisfaction on May of 2020 for achieving highest KPI (key performance indicator).
I-CONN Solutions
May 2018 – Apr 2019
Philippines
Customer Sales Representative
Contacted potential clients via phone in order to introduce company's products and services, ensuring a great customer experience.
Maintained customer information and documents; obtained names, addresses, payment methods; entered into software and processed purchases.
Developed and implemented more efficient customer persuasion techniques and strategies.
