I am interested in joining your team.I bring to the table a strong customer service mind-set combined with technical skills honed throughout my 5 years of helpdesk experience.
Key strengths include:
High-volume ticket management. In my current position as helpdesk support specialist for Wiltsgrove ltd, I handle 1,725+ tickets per month, fully resolving and documenting issues for future reference.
A track record of consistently meeting or exceeding performance targets correlated with call handling and customer satisfaction goals.
Technical knowledge:
Microsoft Active Directory Services
LAN, WAN and Wi-Fi network technology (DNS, DHCP, NTP, SNMP, MS Office 365/Exchange.
if you are seeking an experienced, tech-savvy and customer service-oriented helpdesk technician with the proven ability to establish excellent relationships with customers, employees, vendors and manufacturers, we should speak.
I look forward to learning more about this position and can be reached at +447915462965 or daymand@mail.com.