Dayna-Kay Johnson, Competent Virtual Assistant/Customer Service Representative with Social Work background and experience in the Medical Field.

About

I am a creative individual who is an author of an upcoming Children's book. I have a strong background in social work and over 6 years experience in customer service and administration. I am passionate about serving others and also managed a freelance academic virtual assistance business for over 5 years.

Experience

Freelancer

Feb 2014 – Apr 2021

Kingston, Jamaica

Academic Virtual Assistant

Provided proofreading and copyediting services Provided research support

Andrews Memorial Hospital

Oct 2016 – Jan 2019

St. Andrew, Jamaica

US Medical Clerk

• Lead Customer Service Representative • Booked appointments for clients • Managed and responded to clients’ inquiries • Pre-interviewed clients for intake processing • Entered client information into the Syhos system • Transferred written medical applications onto the US medical online form for the doctors • Collated medicals and checked medicals for accuracy, errors, and missing information prior to printing • Assisted with completing US vaccine forms along with other administrative duties

Writerbay

Jan 2015 – Nov 2016

Online

Freelance Writer

Performed freelance writing services to clients offered by Writerbay

Education

University of the West Indies

Aug 2017 – Jul 2020

Bachelor of Science , Social Work

University of the West Indies

Aug 2011 – Jul 2014

Associate of Science, Social Work

Dayna-Kay Johnson

Competent Virtual Assistant/Customer Service Representative with Social Work background and experience in the Medical Field.

Skills

Languages