I am a customer-focused professional with experience in digital communication and client support, interested in online chat roles where I can assist customers and create positive service experiences. I enjoy responding to inquiries, providing clear and accurate information, and ensuring issues are resolved efficiently. I have strong written communication and typing skills, with the ability to manage multiple conversations while staying organized and detail oriented. I am comfortable using online tools and working in structured environments, and I take a patient, solutions-focused approach when handling questions or concerns. I am reliable, adaptable, and eager to continue growing my skills in customer service and remote support.
Experience
African Tech Summit
Feb 2026 – Mar 2026
Kenya
Event Assistant
I supported over 500 attendees by managing registration, responding to inquiries through online chat and email, engaging in real-time chat support with attendees and event stakeholders, and resolving issues quickly and professionally. I also collected customer feedback to improve service delivery, contributing to higher satisfaction levels.
