Deborah Armijo, Information Technology/Customer Relations/Management

About

Passionate leader with 15+ years of experience in information technology and customer service with an additional 4 years of experience in management. Strong multi-tasking skills with the ability to simultaneously manage projects, schedules, & a team of people. Exceptional public-facing point person for clients, vendors, and service providers. Tech savvy and efficiency focused. Excellent communication skills with a keen eye for detail.

Experience

Greater Albuquerque Medical Association

Jan 2017 – Sep 2021

Albuquerque, NM

Operations Manager

Management for a staff of 17 phone operators and shift supervisors for a 24/7 business operation. Address all pertinent day to day issues requiring approvals and oversight. Implement & formulate company policies and procedures; human resources (to include interviewing, hiring and performance reviews). Direct contact for client inquiries such as new service, call reporting & metrics via SQL Database Queries. Managed elevated client inquiries related to billing, concerns, & complaints. HIPAA compliance procedures & training to protect PHI. Payroll and budgeting reviews to ensure accuracy for processing and business expenses, respectively. Project Management to include IT infrastructure planning and phone procedures (computer domain and telephone infrastructure(s), respectively). Direct communication with vendors, healthcare providers (including staff), and all service providers (ISP, Telecommunications, and Engineers, etc.)

Dessimals, Inc.

Jan 2016 – Jan 2017

Trinidad, CO

IT Contractor/Desktop, Surveillance System & Technical Support

Desktop, Surveillance System & Technical support (hardware and software) for all staff. Install, optimize, and configure new desktops including hardware and application upgrades in existing network environment as per requirements. Maintain surveillance system to include upgrades and backups.

Hematology Oncology Associates

May 2013 – Jul 2015

Albuquerque, NM

IT Systems Specialist/Desktop, Server, & Technical Support

Desktop, Server & Technical support (hardware and software) for all healthcare providers and administration on staff. User support and system training, client installations and maintenance on MOSAIQ platform. Disaster Recovery and other technical documentation to maintain procedures and policies. Install, optimize, and configure new desktops and servers including hardware and application upgrades in existing network environment as per requirements. Maintain daily and weekly backups using Backup Exec and Quantum Superloader. System Administration: Active Directory, Remote Desktop/Computer Management

First Financial Credit Union

May 2008 – Jul 2013

Albuquerque, NM

IT Systems Specialist/Desktop, Server, & Technical Support

Desktop, Server & Technical support (hardware and software). System Administration to include Active Directory, DHCP, DNS, etc. Database Administration in banking software platform including database backup, restoration, and EOD/EOM processing (Focus XP). User support for client installations and maintenance on Episys platform (Symitar). Microsoft SharePoint 2010 Administration (implementation & design). Technical support to 11 branches (local and remote areas) for all levels of personnel. VOIP Siemens ~ phone system support/management/configurations. Technical training for other IT personnel and SharePoint collaboration training (to all levels of personnel). Disaster Recovery and other technical documentation to maintain procedures and policies. Create and maintain mail groups in Microsoft Exchange 2007 server. Install, optimize, and configure new desktops & servers as well as application upgrades in existing network environment as per requirements.

Education

University of New Mexico

Jun 2009 – Dec 2013

Bachelor of Science, Psychology

Albuquerque T-VI

Mar 2006 – Apr 2009

Associate of Applied Science, Computer Networking

Deborah Armijo

Information Technology/Customer Relations/Management

Skills

Languages