I consider myself to have strong attention to detail. In my roles as a Virtual Assistant and Customer Support Specialist, I consistently ensure that client instructions are followed accurately, tasks are delivered error-free, and systems like CRMs and email marketing tools are set up correctly. I also review content, schedules ,client travel itineraries, and data carefully to avoid mistakes that could affect client outcomes. My commitment to precision and thoroughness helps me maintain quality, meet deadlines, and support clients with confidence.
Experience
New England Heat Pump
Feb 2025 – Jul 2025
USA
Virtual Assistant
• Managed and updated over 1,000+ client records in ZOHO CRM, reducing data errors by 35%
• Scheduled and delivered email campaigns & newsletters monthly, boosting open rates by 25% and engagement by 30%.
• Oversaw inbox and calendar scheduling for multiple departments, improving response time.
• Edited videos for client communication.
• Built automated workflows and email sequences to support lead nurturing and client onboarding.
