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Deepak Girtola

Digital Implementation Specialist

United States
Digital Implementation Specialist at CWT
Studied English honours at IGNOU
Joined April 6, 2023



Have more than 12 years’ experience in Travel technology domain. Currently associated with CWT as a Digital Implementation Specialist managing Online-booking tool powered by Zillious. The role involves Implementation of OBT, scoping policy and site demos to clients. An effective communicator in solving the problem, relationship building and interpersonal skills. Possess a flexible and detailed attitude.
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Apr 2018 – Present
Digital Implementation Specialist
Core responsibilities : • Act as a point of contact for Project Management Team with regards to the Data gathering, Implementing and building self booking site for Client. • Implementing and Configuring Zillious OBT according to the specification defined in the Client Implementation project. • Closely work with Project Management teams to drive collaboration and team work for successful execution of the Project. • Provide OBT support to Level 2 team in terms of complex queries. • Portrait profile solution management and end to end mapping to sync profiles to Online Booking Tool. • Managing HR feed support queries and troubleshooting HR Data feed errors. • Demonstration of the Zillious Online Booking Tool to promote solutions. • Run the Policy scoping document with respect to client policy for Site setup. • Run the Sign off document with client explaining the User acceptance testing (UAT) form. • Site setup for Zillious as per Client requirement. • Policy building and applying to the site and end to end testing the site by creating a booking. • Conducting Site Review if required and assist Online Manager with suggestions to improve their Online experience. • Basic working knowledge of Amadeus.
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FCM travel Solutions
Mar 2015 – Mar 2018
Assistant Manager
Core Responsibilities: • Identify and resolve bugs & errors within the defined timelines on the Online Booking tool powered by Zillious. • Liaise with end users of the Product and provide technical & non-technical support to Pan India Operations team. • Maintaining email logs and problems and resolving the queries. • Develop & update of handbook for Online Booking Tool. • Basic working knowledge of Amadeus • Plan and schedule training weekly or bi-weekly for Pan India consultants and Team leaders on Zillious OBT update on new feature developed. • Supporting Implementation team creating and configuring New Account/Corporates. • Managing the user profiles & corporate configuration including the airline deals, tour codes, private fare codes, hotel RAC codes. • Identifying solutions, minimizing errors & maximizing support for corrections. • Support Operations, Finance with product queries & supplier problem solving. • Initiating new developments as per Corporate requirement. • Key relationships with Internal FCM Sales, Account Managers, Implementation Managers, Product Head, Travel Consultants and Vendors.
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BCD travel
Apr 2014 – Dec 2014
System Administrator
Core Responsibilities: • Treat complex incident and manage configuration changes on customer facing Travel Technology solutions provided by BCD Travel: • Monitor escalation process from the Site Admins. • Assess complex incident, apply solution, and provide feedback to Site Admins or user. • If necessary, complete incident registration with all technical information to allow escalation to the respective internal or external three Level support. • Perform system administration tasks on Amadeus Etravel Management (AETM) community structure. • Synchronizing profiles via TripSource Profile Management Tool. • Provide input to the knowledge and solution database. • Key relationships with Internal BCD Account Managers, Business analysts, Implementation Managers, Online product delivery for customer facing technology and third party vendors.
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Carlson Wagonlit Travel
Apr 2010 – Mar 2014
Senior Travel counsellor
Core responsibilities: • Responsible for servicing global corporate clients in their day-to-day transactions. • Assisting corporate travelers on calls and emails (business writing skills). • Providing navigation support to corporate travelers on the Online Booking Tool (Concur, Getthere, AETM) and third party website virtuallythere. • Troubleshooting the error on Getthere and Concur Online Tool. • Maintaining KRA’s and process knowledge documents. • Motivating and educating the team on various operational matters, and products to guide them towards successful outcomes and attainment of business objectives • Ensuring timely service delivery to the clients within the stipulated period while maintaining smooth operations. • Measuring the performance of the processes in terms of efficiency and effectiveness matrix and ensured adherence to Service Level Agreements • Worked on Portrait profile manager Tool used for synchronization between portrait and Online Booking Tool.
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Apr 2010 – Jul 2013
Bachelor of Arts, English honours