Deepak Kumar

Bangalore, India

Intro

Darbhanga, India

Technical Service Specialist (Spanish) at IBM

Studied Hispanic at English and the Foreign Languages University, Hyderabad

Joined March 26, 2021

Skills

Languages

Spanish

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Basic

English

-

Basic

Italian

-

Basic

French

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Basic

Portuguese

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Basic

Hindi

-

Fluent

About

Discerning experience of 6 years in Operations Management, IT Helpdesk, Translation & Interpretation, Procurement Management, Client Relationship Management, Technical Support, MIS / Reporting, Liaison & Coordination and Resource Management. Deepak Kumar has proven ability in assisting Spanish customers with their issues keeping close communication with our co-workers locally in order to ensure prompt exception handling. He is result driven and versatile Spanish Language Specialist with comprehensive knowledge to support a variety of professional undertaking displays determination, endeavour with attention to detail for optimal results. He has knowledge of IT Software working with the Spanish clients for Latin American Division (LAD Region) including Brazil, Argentina, and Mexico, etc.; explaining online the process focusing on the keynotes. He is adept at working with IT help desk closely interpreting & explaining the IT terms newly migrated in Clouds, Spanish for Latin Clients and Portuguese for Brazil. He has vast experience with newly advanced software “Oracle Cloud Migration “Developed by Oracle. He is a strong organizer, motivator and team player. Currently associated with IBM PVT. LTD India, as a Bilingual “Technical Service Specialist”(Spanish) where he has helped in transition of the Naturgy project from Spain IBM to IBM India. Worked as a technical translator and interpreter for teams Wintel, Unix (L2 and L3 Support), Solaris, Storage, SysOps Distributed and Mainframe, Mobility, and SMI Tivoli monitoring. Working as a key resource in KT, shadowing, reverse shadowing and going live of the project. Translating the technical documents from Spanish to English and Vice versa, writing emails in Spanish to the stake holders, customers, and onshore team in Spain, LATAM. Making outbound calls to provide the status of the server, patching, antivirus installation, job failures related to SysOps etc. Since joining Prodapt Solutions PVT. PTD., has championed Sr. Operation Engineer (LAD Client’s Manager)role, he is effectively server monitoring Ex – Nagio 1, Nagio 2, Nagio 3, Nagio 4, OEM Legados, OEM Kepler, OEM ANDES, BMT Truesight, What’s up Gold, Simona (payments), Control – M errors, etc. He is involved in handling on demand activity such as Load iBope, Report Rating AMAS, Holding and Releasing the Job in Cron Cobranza using the Remote Server. He has experience of working closely with the team to resolve the issue such as SQL Team, Oracle, Exadata, GSA Accenture, Middleware L2, Middleware L3 (Chile Team), Operacines TI, Tango Health check, Unix, Wintel and Unix VTR. Prior to this, he holds the distinction of working with prestigious organizations like Oracle IDC Bangalore as Procurement Specialist (LAD, Customer Manager); Genpact McGraw Hills (Collector) (“SAP” Application) as Spanish Language Specialist. Deepak Kumar is self-motivated, and of friendly nature, comfortable in leading teams who is extremely hard working, & honest. Alongside, he is a detail-oriented, efficient and organized professional with good analytical and problem-solving skills. Deepak Kumar is particularly deft at Time Management and is passionate in carrying out an assigned work along with implementation of concepts and completing it within a given specified time. He has thoroughly enjoyed his work particularly being Independent and flexible in nature character, with inexhaustible stamina and zeal for work. He has expertise to master a situation quickly; highly knowledgeable in a wide variety of professional disciplines and an expert at organizing & directing turnaround situations. He has completed Técnicas de Servicio para la Satisfacciones integral de clients La Universidad Católica de Chile, Santiago, Chile, prior to this he has also completed B.A. (Hon’s) from Spanish EFL-University, Hyderabad; Master in Tourism from IGNOU and B.A Tourism from IGNOU. A technically competent professional, well versed with Oracle 12c SQL & PL/SQL, DSS/Business Objects, MS Office Application (Word, Excel and Access). He also has a Certification in CCNA (Cisco Certified Network Associate). He has obtained a Certificate in Italian. A multi-lingual, proficient in Spanish, English, Portuguese and Italian. He is not the one to take shortcuts or cut corners, he believes in delivering high quality work in a timely and accurate manner. Deepak Kumar can be reached at

Deepak.kumarefl2010@gmail.com

or +91 7204143076

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Experience

IBM

May 2020 – Present

Chennai

Technical Service Specialist (Spanish)

Helped in transition of the Naturgy project from Spain IBM to IBM India. Worked as a technical translator and interpreter for teams Wintel, Unix (L2 and L3 Support), Solaris, Storage, SysOps Distributed and Mainframe, Mobility, and SMI Tivoli monitoring. Working as a key resource in KT, shadowing, reverse shadowing and going live of the project. Translating the technical documents from Spanish to English and Vice versa, writing emails in Spanish to the stake holders, customers and onshore team in Spain, LATAM. Making outbound calls to provide the status of the server, patching, antivirus installation, job failures related to SysOps etc. Attending the online meeting through Slack, WebEx to interpret the details basis the requirement of the respective teams. Handling the incidents, Work order, change requests/tickets through F1 Remedy Providing the daily status to the stake holders, management regarding the request details.

Education

English and the Foreign Languages University, Hyderabad

Aug 2010 – Aug 2013

B.A(Hon's), in Spanish, Hispanic