Deividas Galdikas

Customer Service Agent | Customer Contact, Social Media

Message

Intro

Manchester, United Kingdom

Studied Management (Accounting and Finance) at University of Manchester

Studied • Accounting: Grade A • Business Studies: Grade A • Graphics Design: Grade B at Loreto College

Joined November 6, 2023

Skills

Languages

Lithuanian

Fluent

English

Fluent

About

As a customer service professional with experience in various sectors, I have developed strong skills in customer contact, social media, and Microsoft Office. I have recently worked as a Customer Service Agent, handling customer inquiries and complaints through live chat, email, and social media platforms. Before that, I was a Customer Response Team Member at Cignpost Diagnostics for over a year, where I processed customer orders, resolved customer queries, and worked with platforms such as Zendesk, RFID, Shopify, and Salesforce. In my previous roles, I have demonstrated my ability to deliver high-quality customer service, meet and exceed sales targets, and collaborate with other departments and teams. I have also shown my adaptability, flexibility, and resilience in handling challenging and changing situations. I am motivated by providing excellent customer experience and satisfaction, and I am always eager to learn new skills and tools. I believe I can bring diverse perspectives and experiences to the team, as I have worked with different types of customers and products. I am looking for an opportunity to join a dynamic and innovative organization that values customer service and social media skills.

Experience

SocialBear

Oct 2022 – Feb 2023

Remote

Customer Service Agent

• Respond to customer inquiries and complaints through live chat, email and social media platforms in a timely and professional manner. • Providing assistance regarding the products and delivery time-frames • Collaborating with other departments within the company to address complex customer issues and ensure a seamless customer experience

Cignpost Diagnostics

Jul 2021 – Jun 2022

Remote

Customer Response Team Member

• Handling customer enquiries, including rebooking, cancellations and refund requests via email, telephone and live chat. • Prioritise and process customer orders efficiently. • Investigate and resolve customer queries quickly and patiently. • Working with platforms such as Zendesk, RFID, Shopify and Salesforce to communicate with customers and manage orders.

Vodafone UK ltd

Apr 2021 – Jul 2021

Remote

Temporary Sales Retention Agent

• Handle inbound / outbound calls in a professional manner to either retain or connect a new line to a network. • Meeting and exceeding specific sales targets and ensure compliance against key metrics. • Delivering commercially responsible decisions in every interaction ensuring the needs of the customer & Vodafone are met.

Sensee

Mar 2020 – Apr 2021

Remote

Customer Service Advisor

• Inbound & Outbound Customer Service Support. • Working on Business Support Helpline and NHS Test & Trace. • Answering queries and providing advice, information and assistance.

Education

University of Manchester

Sep 2020 – Jul 2023

Bachelor of Science, Management (Accounting and Finance)

Loreto College

Sep 2017 – May 2019

A Levels, • Accounting: Grade A • Business Studies: Grade A • Graphics Design: Grade B