delia young lao

About

I am an honest and trust-worthy individual, who is self-motivated and courteous with high morals and ethical values. Additionally, I am a team player and goal-oriented. This credo is displayed in every facet of my working and social life

Experience

Lake Asphalt of Trinidad & Tobago (1978) Limited

Mar 2008 – Present

Triniadad

Personnel Assistant

 Secretarial duties for the Manager of assigned department  All administrative duties within the assigned department

American Airlines

Sep 2005 – Feb 2008

Trinidad

Airline Agent

 Checking in passengers and ensuring that documents are processed accurately.  The timely processing of passengers to ensure on-time departures of flights.  Ensuring the security of all AA passengers, crews and aircrafts from terrorist attack and/or infiltration of narcotics.  Detecting behavioral patterns of individuals.  Detecting suspicious signs regarding document fraud, behaviour and appearance.  The processing of cargo.  Conducting thorough and systematic searches of the aircraft and cargo.  The prevention of explosives and/or narcotics being infiltrated into checked luggage.  Overseeing all activities on board the aircraft by non-AA personnel.  Ensuring the provision of a superior level of customer service and that passenger expectations are exceeded.

RBTT Bank Limited

Mar 2000 – Aug 2005

Triniadad

Customer Service Representative / Proof Teller

 Demonstrating initiative and support in the implementation of customer improvements.  Maximizing the opportunity to introduce/cross-sell the Bank’s products and services to achieve overall business development targets.  Providing a superior level of customer service by projecting and providing the essentials of customer service, (warmth, courtesy, appreciation, personal attention, helpfulness).  Demonstrating initiative and thorough knowledge of the bank’s products and procedures and to operate within guidelines set by the bank with respect to negotiation of items and custody of cash  Ensuring all work processed at branch level is accurately checked and balanced prior to delivery to Data Centre.  Ensuring all work received form Processing Centre is accurately distributed.  Providing the management team with statistical information relating to branch profit and growth.  The management and timely payment of the branch’s bills.  Ensuring the day to day operations of the branch is effectively run in a timely, professional and cost effective manner.  Ensuring client expectations are exceeded, and the essentials of customer service are met.

Education

George Washington University via Arthur Lok Jack Global School of Business

Jul 2018 – Mar 2022

Professional Certificate, Events Management

Institute of Administrative Management via Institute of Tertiary Tutors

Mar 2008 – Dec 2008

Level 4 Diploma, Administrative Management

ASJA Girl College

Sep 1992 – Jun 1997

Caribbean Examination Council (CXC), Business Studies

Skills

Languages