Demetra Shelton, na

About

I enjoy anything Star Wars, spending time with animals and being outdoors.

Experience

Self-Employed

Aug 2021 – Present

Los Angeles, CA

Pet Sitter

• Watch dogs and cats for clients. • Manage and coordinate scheduling. • Communicate with clients throughout their pets’ stay by providing photos and regular text updates. • Manage conflict resolution.

Self-Employed

Feb 2020 – Present

Los Angeles, CA

Author/Publisher

• Create manuscripts for independent publication. • Evaluate and edit manuscripts. • Format manuscripts for sale on Amazon. • Production duties include formatting, uploading images, creating blurbs, and setting up the sales page for books. • Compose back ad copy and blurbs for online book page. • Plan for market campaign for each new release. • Maintain backlist and consistently create new copy for all books.

Starry Inc

Oct 2020 – Oct 2022

Boston, MA

Network Deployment Validation Manager

• Managed quality control of new sites and network equipment on the network. • Guided a team that served as the final point of contact for all new sites being turned up on the network and ran through quality assurance checks to verify that each site met prospective customer expectation prior to launch. • My team ensured any issue was brought to resolution and that all appropriate remedial work was scheduled and completed. • The group identified issues in the network from automated reporting and owned the fix process, end to end. • Triaged tickets to the team (utilizing Jira ticket system) – ensured timely completion of tasks. • Sifted through reports and charts for network anomalies as it related to quality assurance

Starry Inc

Feb 2018 – Oct 2020

Boston, MA

Network Engineer

• Monitored and proactively troubleshot Starry’s 24/7 platform, network traffic and alerts. • Collaborated with internal and external cross-functional teams to resolve platform affecting issues. • Ensured issues were clearly tracked, updated and documented. • Deployed and coordinated firmware updates, network installation and maintenance on the network in a safe manner. • Improved tools, alerts, documentation and procedures.

Google

Apr 2011 – Oct 2015

Cambridge, MA

Change Manager (Technical Program Manager)

• Managed all application and infrastructure changes. Verified all compliance steps were followed. • Chaired weekly change meetings evaluation pending changes with included assessing impact and risk. • Coordinated changes among internal groups as well as customers and external vendors. • Liaised and communicated with the IT departments and associated business owners. • Provided senior management with weekly and monthly metrics. • Member of change control board where changes and standards were reviewed, participated in recommendations for implementing improvements to existing policies, processes, and standards.

Education

Boston University BUCEC

Apr 2010 – May 2010

Certification, Foundations/Project Management

Mar 2009 – Apr 2009

Certification, ITIL IT Service Management

Boston University BUCE

Sep 2001 – Sep 2002

Certification , UNIX System Administrator

Wichita State University

Sep 1995 – Sep 1996

Anthropology

Demetra Shelton

na

Skills

Languages