Strategic IT Leader with 25 years of experience driving IT operations, infrastructure management, and enterprise technology solutions across diverse environments. Proficient at leading high-performing teams, optimizing IT service delivery, and executing complex projects that enhance operational efficiency and reduce costs. Expertise in systems development, critical incident management, and large-scale deployments, achieving 99% system uptime and 20% efficiency gains. Proven ability to align technology initiatives with business goals, streamline processes, and implement scalable, secure IT solutions that drive measurable success.
Experience
S.O.M.E. Mediation Consulting & Training
Jun 2024 – Present
Atlanta, GA
Senior IT Contractor & Consultant
Technical troubleshooting & support, Hardware / Software installation & maintenance, IT Deployments, Service Desk Management, Incident Management, Service Delivery, Problem Management
1-800-Flowers / Harry and David
Sep 2023 – Dec 2024
Sr. Site Systems Operations Manager
• Spearheaded IT operational systems and infrastructure for a warehouse organization ensuring consistent performance and stability.
• Lead a team of 12 IT Warehouse Analyst fostering a culture of collaboration and continuous improvement.
• Successfully managed holiday season and team re-alignment that resulted in 250K or 20% cost savings.
• Directed the implementation of a new warehousing system, enhancing systems’ performance by 25%.
• Developed a training and documentation program for successful transition and training of new additions.
• Managed the implementation of automation systems to streamline warehouse processes.
PepsiCo / Frito-Lay
May 2023 – Sep 2023
Critical Incident Manager /Deployment Analyst
• Conduct Root Cause Analysis to prevent recurring incidents, reducing downtime by 30% (45 hours quarterly
• Managed and lead (Incident Response Operation) team during system and field site incidents within SLA (Service Level Agreements) timelines.
• Collaborate with cross-functional teams to implement new hardware/software and systems updates enhancing operational success.
• Created comprehensive training materials, improving employee onboarding and transfer of knowledge.
• Provide high-end technical support while managing incidents ensuring user satisfaction and business success.
• Monitor the performance of incident response against the agreed-upon SLAs by alerting and notifying stakeholders.
Edgeconnex
Aug 2019 – Aug 2023
Data Center Technician II
• Diagnosed and resolved over 50+ critical hardware failures, including server outages and network disruptions, within established SLAs, preventing significant data loss and minimizing downtime.
• Responsible for asset management, and maintaining a secure environment, with additional duties in documentation and vendor coordination.
• Supports complex data center operations through advanced troubleshooting, process improvements, and coordinating equipment installations, while ensuring strict adherence to security and operational standards.
• Coordinates all scheduled activities, manages cable work orders, ensures audit compliance, and oversees the maintenance schedules to uphold data center service availability and performance.
PepsiCo / Frito-Lay
Jun 2006 – May 2023
Progressive IT Leadership Roles
Sr. Field IT Operations Analyst / Manager – Southeast Region (May 2018 – May 2023)
• Successfully led and supervised a geographically dispersed team of eight analysts across multiple states.
• Oversaw IT infrastructure support across 65 warehouses, 25 manufacturing plants, 45 distribution centers, and 8 regional offices, ensuring seamless operations and system reliability.
• Led major IT incidents, conducted Root Cause Analysis (RCA), and performed SOPs to prevent future occurrences.
• Revamped network monitoring system across 500+ locations using SolarWinds, decreasing network outages by 35% and improving overall system availability to 99.99%, exceeding SLAs.
Field IT Operations Analyst – Southeast Region (August 2011 – May 2018)
• Provided IT infrastructure support for 15 warehouses, 5 manufacturing plants, 12 distribution centers, and 1 regional office.
• Led IT personnel through implementation, deployment, and go-live procedures.
• Designed training programs that improved user proficiency to 97%, increasing efficiency by 20%.
• Engineered network management for 500+ locations, optimizing reliability and minimizing disruptions.
Weekend Sr. Site Resource / Technical Analyst – Frito-Lay Manufacturing Plant
(January 2009 – August 2011)
• Developed automation solutions that boosted staff productivity by 16%.
• Implemented new technologies that reduced costs and improved shipping efficiency.
• Trained employees on safety protocols, reducing workplace accidents by 15%.
Sr. Growth Automation Engineer – Frito-Lay Manufacturing Plant (June 2006 – January 2009)
• Created technical specifications and procurement documents, cutting costs by 20% per project.
• Led equipment installations and cross-functional team coordination, meeting 97% of project deadlines.
• Designed risk mitigation strategies that accelerated project timelines by 40%.
Education
Jarvis Christian College
Aug 1992 – May 1996
Bachelor’s of Arts & Science, Computer Science & Mathematics