I'm a people-centric individual with a knack for building genuine connections and delivering top-notch service. When the pressure's on, I thrive, maintaining my cool and composure while exceeding expectations. My hunger for knowledge and growth keeps me constantly evolving, both personally and professionally. Fluent in English and Spanish, and proficient in Portuguese, I'm ready to bring my unique blend of skills to your team.
Experience
Newark Community Health Centers
Mar 2024 – Present
741 Broadway, Newark, NJ 07104
Customer Service Representative
Setting, rescheduling and cancelling patients appointments.
Providing customized healthcare assistance (medical records request, prescription refills, connecting to healthcare providers, etc) for each of the 6 clinics.
Provide reminders for patients for upcoming, missed, due and rescheduled appointments, both on a regular basis and on outreach campaigns.
Responding and making an average of 150 calls a day.
