Dennis Espedido, IT Technical Support

About

I have worked as an IT Technical Support for the last 2 Years My last job was at Urban Denim Makers Inc. where I was tasked to Provide technical assistance, Managing and Maintenance of PBX, Network Devices, Firewall, Servers, and CCTV Systems, I was also tasked to create accounts for the new and existing employees such as Domain account, Emails, File Sharing, Registration on the Biometrics, and Providing IP Telephones. My coworkers have said that I am efficient, a great listener, and compassionate. I excel at providing Technical Support, Networking, and Troubleshooting. I think I should be selected for IT Support Specialist because I believe my qualities and experience aligns well with the team's goal. I look forward to discussing how I can be of value to your company.

Experience

Tourque Dynamic Apparel Inc.

Jan 2023 – Mar 2025

Cainta, Rizal, Philippines

IT Technical Support Engineer

Investigate and resolve users' problems related to software and hardware. Provide technical assistance via remote (Anydesk), call, chat/email, and/or in the field regarding software, connectivity, printing, and similar concerns. Installing and Configuring Hardware and Software Systems. Networking, firewall management (Sophos Firewall), and PBX management. Maintenance of IT systems such as PCs, CCTV, network devices, printers, and IP telephones. Creation of Domain Users, Emails, and File Sharing for New and Existing Employees. Installation and repair of CCTV, biometrics, and IP telephones in stores and offices Processing and packaging of needed hardware of stores. Collaborate with POS support to resolve POS-related issues

Bluewave Global Inc.

Apr 2021 – Aug 2021

Pasig City, Philippines

Software Quality Assurance Engineer

Performed Smoke, Full Regression, and Sanity tests on Mobile Applications, Websites, and Firmware. Effectively interact with the Developer team regarding software defects and issues, working closely to develop innovative solutions. Analyzes and reports significant bugs, track bugs using JIRA. Create well-structured test reports to disseminate on the development team.

Education

MFI Polytechnic Institute Inc.

Jun 2018 – Mar 2020

Dual Training System, Information Technology

Dennis Espedido

IT Technical Support

Skills

Languages