Dennis Gerardo Jr.

About

Result Oriented Software QA Analyst with more than 2 years of testing and error diagnosis in desktop application and 3+ year career in IT. Analyzed software in all stages of development to isolate issues and resolve errors. Determined to provide effective solutions through exceptional communication and software comprehension.

Experience

Advanced Measurements Inc

Jan 2018 – Dec 2020

Calgary, AB

Junior Software QA Analyst

• Effectively identified test scenarios, estimated time efforts, and created test plans using X-ray Test Management for Jira. • Restructured manual test cases for team use, maintaining optimal organization for maximum productivity. • Recreated conditions submitted through client error logs to test performance under circumstances likely to reveal operating system compatibility issues and other desktop environment shortcomings. • Improved existing designs for simulation tests focusing on common user applications and unlikely cases, advising the development team of current configuration performance limitations. • Documented identified defects using JIRA and helped developers complete further testing and resolve issues. • Worked with Agile and Scrum methodologies to accomplish project milestones and meet demanding timelines.

Oneway CompTech

Jun 2015 – May 2016

Calgary, AB

Computer Support Technician

• Resolved service requests by individually troubleshooting and addressing user issues. • Surveyed and supported technology assets to maintain business continuity. • Assisted end-users with software and hardware troubleshooting to determine causes of system malfunction. • Disassembled computer systems to troubleshoot and resolve hardware issues.

BBF Rock Inc

Jan 2013 – Apr 2014

Baguio City, Philippines

Project Team Leader

• Directed the Project “BBF Rock Inventory System”. • Championed the development and interpretation of organizational goals, policies, and procedures. • Evaluated data processing proposals to assess project feasibility and requirements. • Played an integral role in the review and approval of all systems charts and programs prior to their implementation. • Advised and reviewed the work of systems analysts, programmers, and other computer-related workers. • Organized the group to complete a UI and manual testing before releasing a build.

PAG-IBIG Fund

Jan 2013 – Mar 2014

Baguio City, Philippines

Desktop Support Technician

• Spearheaded the design and implementation of a "Customer Number Queuing System". • Developed training materials and procedures, or train users in the proper use of hardware or software. • Efficiently performed minor and major repairs or troubleshooting to hardware and software following the Company's specifications. • Responded to assistance requests from users and directed individuals through basic troubleshooting tasks. • Observed system functioning and entered commands to test different areas of operations.

Education

Southern Alberta Institute of Technology

Apr 2016 – Oct 2016

Network Technician Certificate, Information Technology

Saint Louis University

Jun 2010 – Apr 2014

Bachelor of Science: Information Technology

Dennis Gerardo Jr.

Skills

Languages