Result Oriented Software QA Analyst with more than 2 years of testing and error diagnosis in desktop application and 3+ year career in IT. Analyzed software in all stages of development to isolate issues and resolve errors. Determined to provide effective solutions through exceptional communication and software comprehension.
Experience
Advanced Measurements Inc
Jan 2018 – Dec 2020
Calgary, AB
Junior Software QA Analyst
• Effectively identified test scenarios, estimated time efforts, and created test plans using X-ray Test Management for Jira.
• Restructured manual test cases for team use, maintaining optimal organization for maximum productivity.
• Recreated conditions submitted through client error logs to test performance under circumstances likely to reveal operating system compatibility issues and other desktop environment shortcomings.
• Improved existing designs for simulation tests focusing on common user applications and unlikely cases, advising the development team of current configuration performance limitations.
• Documented identified defects using JIRA and helped developers complete further testing and resolve issues.
• Worked with Agile and Scrum methodologies to accomplish project milestones and meet demanding timelines.
Oneway CompTech
Jun 2015 – May 2016
Calgary, AB
Computer Support Technician
• Resolved service requests by individually troubleshooting and addressing user issues.
• Surveyed and supported technology assets to maintain business continuity.
• Assisted end-users with software and hardware troubleshooting to determine causes of system malfunction.
• Disassembled computer systems to troubleshoot and resolve hardware issues.
BBF Rock Inc
Jan 2013 – Apr 2014
Baguio City, Philippines
Project Team Leader
• Directed the Project “BBF Rock Inventory System”.
• Championed the development and interpretation of organizational goals, policies, and procedures.
• Evaluated data processing proposals to assess project feasibility and requirements.
• Played an integral role in the review and approval of all systems charts and programs prior to their implementation.
• Advised and reviewed the work of systems analysts, programmers, and other computer-related workers.
• Organized the group to complete a UI and manual testing before releasing a build.
PAG-IBIG Fund
Jan 2013 – Mar 2014
Baguio City, Philippines
Desktop Support Technician
• Spearheaded the design and implementation of a "Customer Number Queuing System".
• Developed training materials and procedures, or train users in the proper use of hardware or software.
• Efficiently performed minor and major repairs or troubleshooting to hardware and software following the Company's specifications.
• Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
• Observed system functioning and entered commands to test different areas of operations.
Education
Southern Alberta Institute of Technology
Apr 2016 – Oct 2016
Network Technician Certificate, Information Technology