User's Cover Picture
User's avatar

Dennis Mbogo

IT and Customer Support Professional

Message
Intro
Nairobi, Kenya
IT Manager at Grover Technologies
Studied Business Information Systems Management at Kennesaw State University
Studied Computer Science at Egerton University
Joined November 20, 2023

Skills

Languages

English
-
Fluent
Swahili
-
Native or Bilingual
About
A results-driven IT professional with over 10 years experience in managing, configuring, and supporting network and security equipment: routers and switches, firewalls, servers, network management applications, routing protocols, Local, Wide and Wireless technologies, IP telephony. Strong “hands-on” technical expertise and proven ability to lead and motivate project teams to ensure success. Exceptional track record in diagnosing complex problems and consistently delivering effective solutions.
Experience
User avatar
Grover Technologies
Jan 2011 – Present
Nairobi, Kenya
IT Manager
Responsible for targeting new business in SME and enterprise companies across all commercial verticals, with full spectrum of technology offerings. Identifying opportunities for process efficiencies through the implementation of new technologies and improvements to existing systems. Creating installation and implementation methodologies and a team to support an ever growing customer base. Focal point in client's requirements analysis with focus on providing the most suitable solution from commercial and technical perspective supported on the latest state of the art technology.
User avatar
InterNAP Network Services
Jan 2008 – Jul 2010
Atlanta, USA
Installation Engineering Manager
Developed, tested and implemented new router configurations to support Digital Signals, Optical Carrier Signals, Asynchronous Transfer Mode, Ethernet and Gigabit Ethernet connectivity. Routing protocols used included HSRP, BGP, RIP, and OSPF. Focal point of contact for new clients cleared for circuit(s) turn-up and immediate hand-off to our Network Operations Center for monitoring purposes. Worked with other Network Service Providers to install circuits and provide clients with the most cost-effective and appropriate bandwidth. Pre sales engineering of customers’ networks for the purpose of discovering and documenting problems that may arise in the engineering and implementation phases. Coordinated with Sales and Provisioning teams to ensure that client expectations were met prior to, and during the installation phase.
User avatar
InterNAP Network Services
Oct 2003 – Dec 2007
Atlanta, USA
Network Operations Center Lead Engineer
Management, configuration and support of Content Delivery Network services. Network Operations Center client support for Domain Name Services, IP circuits, routing, managed routers, Virtual Private Networks, Flow Control Platform and Internet Security. Cooperated with Field Engineers in the maintenance, testing and replacement of Core, Distribution, and Access layer equipment (Cisco, Foundry, Juniper), such as Small Form-Factor Pluggables, Gigabit Interface Converters, Cisco Supervisor Cards in the data centers. Management and configuration of InterNAP networking protocols in multiple locations including London, Tokyo, Hong Kong, France, Canada, Sydney, amongst others during company expansion.
User avatar
InerNAP Network Services
Oct 2003 – Nov 2007
Atlanta, USA
Network Operations Center Lead Engineer
Management, configuration and support of Content Delivery Network services. Network Operations Center client support for Domain Name Services, IP circuits, routing, managed routers, Virtual Private Networks, Flow Control Platform and Internet Security. Cooperated with Field Engineers in the maintenance, testing and replacement of Core, Distribution, and Access layer equipment (Cisco, Foundry, Juniper), such as Small Form-Factor Pluggables, Gigabit Interface Converters, Cisco Supervisor Cards in the data centers. Management and configuration of InterNAP networking protocols in multiple locations including London, Tokyo, Hong Kong, France, Canada, Sydney, amongst others during company expansion
User avatar
ITC^DeltaCom
Mar 2001 – Oct 2003
Atlanta, USA
Network Analyst II
Responsible for the daily support of ITC^Deltacom’s client worldwide infrastructure, which provided a stable and dependable internet connectivity. Collaborated with client associates, business partners, vendors, and IT staff to resolve hardware and software problems. Utilization of network management tools such as HP Openview and Netcool to identify network faults. Monitored Very Small Aperture Terminals (VSAT) all over the United States and South & Central America in a 24x7 support environment. Effectively supported Field Engineers in troubleshooting and adjusting VSATs for optimal reception. Utilized the Nortel Networks Passport tool in troubleshooting and testing Frame-Relay and other point-to-point circuits with Internet and Network Service Providers.
Education
User avatar
Kennesaw State University
Jul 1998 – Aug 2001
MBA, Business Information Systems Management
User avatar
Egerton University
Apr 1992 – Oct 1996
BSc, Computer Science
© 2024 RemoteHub, Inc.
GeneralHome PageFind WorkVolunteeringBuy ServicesBrowse PortfoliosTest Ideas
Job CategoriesMedical & HealthcareWeb, Mobile & ITMarketing & SalesBusiness & ConsultingDesign & CreativeEngineeringCustomer SupportWriting & TranslationLegal & Finance
Help & SupportHelp CenterCommunityBlogTerms and ConditionsPrivacy Policy